Item: SysAid
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

SysAid is used as our primary ITSM tool. It provides a wealth of functionality to tackle business needs. The primary functions for us are as a service desk and asset management tool. The service desk tool lets our employees communicate effectively with the IT functions of the business in order to address issues and receive support.

Pros and Cons

Excellent asset management
Streamlined and easy service desk
Clear and effective UI
In-depth functionality

The depth of some features is intimidating and the learning curve can be steep.
Ticket messaging can be clunky.

Return on Investment

Increase productivity by ensuring IT problems are addressed.
Identify areas of improvement for IT services.
Roll out IT projects.

Support Rating

Technical support is excellent and always professional. Anything from complex implementations to quick questions.

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

I wasn't involved with the implementation phase

Would you buy SysAid again?

Yes

Likelihood to Recommend

SysAid is excellent for any business looking to improve their IT function. It provides essential tools for any IT department to work effectively with their peers and manage their assets. The integrations are thorough and the functionality in-depth. Some features require extensive setup that may not be appropriate for a large business where transition would be complex.

Excellent in-depth ITSM

Overall Satisfaction with SysAid