Our experience with SysAid
September 01, 2020
Our experience with SysAid
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
SysAid is being used across the whole organization, and within 2 companies as well. We use it to manage ticket requests, as well as for asset management and checking that software installed in every asset. It's configured to send ticketing alerts, too.
It's used by 8 SysAid administrators. All requests are made via desktop shortcut or mail sent to a certain mailbox
It's used by 8 SysAid administrators. All requests are made via desktop shortcut or mail sent to a certain mailbox
- Asset management
- Ticketing alerts when we're away from the company
- CMDB
- Software licencing
- Tech support. It is being improved recently and now I can say it's really working when we need it
- It could have some host monitoring included like NAGIOS
- With SysAid we can track requests in a easy way, either internal ones or requests from our clients.
- BMC Helix ITSM (Remedy)
SysAid is much easier to use and have proper tech support. We'd use "RT" but this one was free and no support included. RT also had a very small database so we had a few problems when the number of tickets started to grow.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
I wasn't involved with the implementation phase
Would you buy SysAid again?
Yes