Looking for the best ticketing system? Look at SysAid.
August 21, 2020
Looking for the best ticketing system? Look at SysAid.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
UofL Health Care uses SysAid across the whole organization for Incidents, Request, Changes in all aspects of the org needs. I am one of two team members that administer the SysAid software for the org. We really like how versatile the software is for our company. The ease of searching for an issue that has been worked is so easy.
- Entering tickets
- Searching tickets
- Requiring fields for needed info
- Assigning tickets to different admin groups
- Difficult when needing to add more the one admin to a ticket
- Needs an audit log search
- Switching to SysAid from another provider has saved us thousands of dollars
- Being able to search all the tickets for the whole company is so easy
- Adding new admin or demoting is a piece of cake
No comparison to KASE or ConnectWise.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes