Why I think sysaid is the best option for SD
January 12, 2021

Why I think sysaid is the best option for SD

Pablo Quintanilla | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

Hello,

sysaid it is being for whole the organization, from IT department, human resources, culture and living, inventory, marketing and more, sysaid works well we have implement workflow for different approves and areas and we can do request and report incidentes, we can manage the inventory and the asset for all the organization we are happy using sysaid.

Best Regards

  • the support they give us is very effective
  • we always recieve news about updates and more
  • the cloud platform work well, we havent had any issue.
  • I would like sysaid can improve the project portal
  • I would like sysaid can improve the asset managment
  • we can know how effectly we are using the reports
  • we improved our services with a short time response for the ticket
Hello

we are happy with the sysaid support, they are friendly and always resolved our problems and they are avaliable 24/7 for us, we can chat or we can meet with them in different languages like spanish and english and when the case is scalate we recieve update for it.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Hello,

Sysaid is easy to use and you always have the support for sysaid, the reports are very friendly, the users and groups are very friendly and you can find a lot information into the sysaid knowledge base, the notifications, view and how to create a new workflow is easy I recommend sysaid for everybody.
Best Regards.
the integration with active directory works well, we haven't had issue with users autentication.
the changes portal is very customizable we can do workflows and different templates for all kind of cases.
everything in sysaid work well, we created a differentes view for our service desk and we configurated the sla for the priorites

SysAid Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change requests repository
10
Change calendar
10
Service-level management
10