SysAid is an essential and user friendly ticketing tool
January 22, 2021
SysAid is an essential and user friendly ticketing tool
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
SysAid is used by the whole department in my company. This tool is used to create a ticket, service request, change request, problem request, etc. This tool is associated with Control-M, so whenever we receive any failure or a long running job or a job that is not executed on time in the control-M, we receive a ticket against it on SysAid
- Easy to create any service request
- We can assign multiple tickets for same group at the same time
- Easy to close the tickets as well as service request
- Easy to use
- No training required to use it; just two to three KTs are enough
- Sometimes when we assign multiple tickets to the same group, it lands in some other group
- It logs off in few minutes
- A little slow as compared to some other ticketing tools like Maximo
- Easy to operate
- Ticket creation and SR creations are very easy
- Multiple assignment of the tickets is a major problem
- Multiple assigned tickets of the same groups some times land in some other group
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes
SysAid Feature Ratings
Using SysAid
4000 - It is used to create of tickets, Service requests, Problem request, Change record, Emergency change, chat console, chat sessions.
It provides admin portal as well as personal portal.
It provides admin portal as well as personal portal.
- ticket creation
- assigned the tickets to other queue
- create the service request
- Multiple assignment of tickets are its major issue
- It is easy to use
- user friendly
- cost effective
- Will use it in future also
Evaluating SysAid and Competitors
Not Sure
- Price
- Product Features
- Product Usability
- Product Reputation
It is cost effective so will recommend this tool always.
I have used Maximo in my last company and I have experienced that SysAid is better than Maximo
SysAid Implementation
- I am just a user so can't comment of implementation part.
SysAid Training
- no training
Yes, It is very very simple tool to learn. It will take hardly 2-3 KTs. No as such addition training is required to use this tool.
SysAid Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Poor followup Problems left unsolved Not kept informed |
unsure
Yes - Issue with multiple assignment of same group's tickets at the same time,
When we assign multiple tickets of the same group to some other queue. some of the tickets lands in some different queue.
When we assign multiple tickets of the same group to some other queue. some of the tickets lands in some different queue.
Always when needed any help.
Using SysAid
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Creation of tickets
- Creations of service requests
- Very user friendly
- Easy to use
- No addition training is required to use this tool. just 2-3 KTs are enough
- It provides self and Admin portal
- Chances of landing the tickets in some wrong queue if we assign multiple tickets at the same time.
- Auto logged off in just few minutes.