Overall Satisfaction with SysAid
For now, [SysAid] is being setup and for use by IT department. It will be primarily for Help Desk (Incidents & Service Request) management, Patch & Asset management.
- Asset discovery (WMI scanning)
- Ticketing system integrated with Patch & Asset management
- Email integration, compatibility with on-premise email system such as IBM Lotus Notes.
- On ticketing system GUI interface, pasting of image or screen shots should be possible.
- On Patch management, it should have a module or tool to see connection to GFI servers.
- To be: compliance to audit & standards (IRM, ISO, Infosec & others)
- To be: Better asset management
- To be: better patch management
Do you think SysAid delivers good value for the price?
Not sure
Are you happy with SysAid's feature set?
No
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
No
Would you buy SysAid again?
No