SysAid is easy to use, flexible and saves me a lot of time, giving me a good overview of the entire picture, with details easy to find
March 03, 2021
SysAid is easy to use, flexible and saves me a lot of time, giving me a good overview of the entire picture, with details easy to find
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
SysAid is used across the whole organization. All IT tasks are managed in SysAid - if it's not in SysAid IT department does not do it (almost).
- Lists (status, priority...) - simple to add/manage/customize to your needs.
- Classification of incidents/requests - customization of structure and templates.
- Filters - easy to use.
- Custom views - easy to customize.
- Routing rules view can't be customized (that I know of) and it lacks filters.
- Incidents have a sub-type, requests don't - I would prefer sub-type on both.
- User groups - some problems with synchronization (for years we had no problems, and in the last couple a few times).
- Without SysAid routine daily tasks would take me 4-5 hours - with SysAid 1 hour.
- Without SysAid monthly planning tasks would take me 10-15 hours - with SysAid 2 hours.
- Without SysAid periodical reporting would take me 20-30 hours - with SysAid 4 hours.
- Atlassian JIRA Align (formerly AgileCraft) and BMC IT Business Management Suite (Discontinued)
Simplicity, flexibility, customization, centralization.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes