Item: SysAid
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

SysAid allows us to have a ticketing system across all business units. We are able to track access from an IT side along with HR and Operations that allow for easy clean up when an employee leaves the organization. We are able to better satisfy regulators requests with documentation since we have implemented SysAid.

Pros and Cons

Moves tickets through different departments.
Reporting on open tickets.
Monitoring "old" tickets.

The admin user, don't bill us for an admin user bill us for the size of the setup.

Return on Investment

For the IT budget we have definitely saved some money by being able to show AP where the request came from.

Alternatives Considered

Spiceworks Help Desk

So much better as far as back end setup and management.

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Would you buy SysAid again?

Yes

Likelihood to Recommend

Software purchasing is a great example. In the past software came from the IT budget, now we can show that Marketing wanted this piece of software so expense it out of their budget, however, IT will implement it.

SysAid saving IT money

Overall Satisfaction with SysAid