Superhero status. Solid solution for help desk and asset management.
March 02, 2021
Superhero status. Solid solution for help desk and asset management.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
SysAid is currently being used by our Internal IT department for inventory tracking and help desk management. It is also used by all of our teaching and support staff to create help tickets using the end user portal. We use SysAid to filter all requests for projects and other day to day issues in one location. All eyes from the IT department can then see everything that is coming in and what is high priority.
- Inventory Tracking. SNMP, agent, agentless, manual import, schedules. It is a multifaceted tool for bringing devices into one location for inventory.
- Help Desk ticket category routing. Great for filtering specific requests to specific IT staff.
- LDAP sync. This is great for user account creation on a schedule and login.
- Login History. We use this almost daily to click on a user and find out where they have logged in. Helps when trying to determine the PC they are currently using or having issues with.
- More frequent updates. I feel like more on premise updates and new features could be improved.
- A better mobile experience. There is an iOS app, but Android is webapp focused.
- An improved project tool for templates.
- Return on Investment has been great. We have an on premise setup that is minimal to maintain. Without using SysAid our department would be in disarray.
- Projects Tool - This has been imperative with our HR team and IT.
- Inventory Import has been huge. We can attach budget sources, internal asset tags, costs, and purchase dates for devices like iPads and Chromebooks to reference for our replacement cycle.
We investigated Grouplink, Trackit!, and BigHelpdesk prior to moving to Sysaid.
Grouplink's tool interface was a clunky and outdated. If we are spending time in a tool, it needs to be intuitive.
Trackit! was outside of our budget to assign licenses to all our end users for the end user portal. This was also our help desk tool at the time.
Webhelpdesk was only helpdesk and did not offer integrated inventory management.
Grouplink's tool interface was a clunky and outdated. If we are spending time in a tool, it needs to be intuitive.
Trackit! was outside of our budget to assign licenses to all our end users for the end user portal. This was also our help desk tool at the time.
Webhelpdesk was only helpdesk and did not offer integrated inventory management.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes