Overall Satisfaction with SysAid
We use SysAid for [making] tickets to IT and requesting to other departments, adding attachments. We also use the Knowledge Database to solve some usual incidents and the password self-service when the user is locked [out] or forgets the password. We can get answer very fast and follow the ticket status online.
- The password self service
- The ticket routing
- The notifications of ticket changes
- The option for the users get reports
- The option for find categories
- Sysaid do fastest the customer service process
- Sysaid needs a find category option
- Sysaid is very friendly
Because the use of the software is very friendly and the funcionality are very adapted to the business objetives.
Do you think SysAid delivers good value for the price?
Are you happy with SysAid's feature set?
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
I wasn't involved with the implementation phase
Would you buy SysAid again?
This is a very useful software and we can follow the ticket solutions getting notifications of changes that are made on it.
SysAid is very useful for departments of business, technology, legal, finance, and customer service for the ease and customizing of this. But, this is not very functional for the maintenance departments for the specific details that they need, because this department needs the mobility option and this only is possible in SysAid Cloud.