Item: SysAid
Rating: 10
Author: Claudia Espinosa

Use Cases and Deployment Scope

We use SysAid for [making] tickets to IT and requesting to other departments, adding attachments. We also use the Knowledge Database to solve some usual incidents and the password self-service when the user is locked [out] or forgets the password. We can get answer very fast and follow the ticket status online.

Pros and Cons

The password self service
The ticket routing
The notifications of ticket changes

The option for the users get reports
The option for find categories

Return on Investment

Sysaid do fastest the customer service process
Sysaid needs a find category option
Sysaid is very friendly

Support Rating

Because the use of the software is very friendly and the funcionality are very adapted to the business objetives.

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

I wasn't involved with the implementation phase

Would you buy SysAid again?

Yes

Usability

This is a very useful software and we can follow the ticket solutions getting notifications of changes that are made on it.

Likelihood to Recommend

SysAid is very useful for departments of business, technology, legal, finance, and customer service for the ease and customizing of this. But, this is not very functional for the maintenance departments for the specific details that they need, because this department needs the mobility option and this only is possible in SysAid Cloud.

Sysaid a wonderful service experience

Software Version

Overall Satisfaction with SysAid