Sysaid a wonderful service experience
December 29, 2021

Sysaid a wonderful service experience

Claudia Espinosa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Help Desk

Overall Satisfaction with SysAid

We use SysAid for [making] tickets to IT and requesting to other departments, adding attachments. We also use the Knowledge Database to solve some usual incidents and the password self-service when the user is locked [out] or forgets the password. We can get answer very fast and follow the ticket status online.

Pros

  • The password self service
  • The ticket routing
  • The notifications of ticket changes

Cons

  • The option for the users get reports
  • The option for find categories
  • Sysaid do fastest the customer service process
  • Sysaid needs a find category option
  • Sysaid is very friendly
Because the use of the software is very friendly and the funcionality are very adapted to the business objetives.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

I wasn't involved with the implementation phase

Would you buy SysAid again?

Yes

This is a very useful software and we can follow the ticket solutions getting notifications of changes that are made on it.
SysAid is very useful for departments of business, technology, legal, finance, and customer service for the ease and customizing of this. But, this is not very functional for the maintenance departments for the specific details that they need, because this department needs the mobility option and this only is possible in SysAid Cloud.

SysAid Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
ITSM asset management
Not Rated
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change management
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated

Comments

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