Item: SysAid
Rating: 10
Author: Carlos Adolfo Polanco Ovalles

Use Cases and Deployment Scope

I use SysAid primarily to attend end users to solve incidents and inquiry’s of the entire organization whether is unlocking user credentials, installing new software, or solving problems with certains company own software or applicaction.

Pros and Cons

Making monthly reports.
Organize tickets.
End user portal.
Self service for credentials.

Known database issues.
The deployment of the self user agent.

Return on Investment

Detecting overall issues fast.
Notify end user of issues.

Support Rating

Every time we require SyAaid support we tend to solve the issues presented quickly.

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Usability

We use it every day as a help desk and some other departments.

Contract Terms and Pricing Model

For now, I don't know very well all the aspects.

Likelihood to Recommend

For the IT area it is well suited, and for banking operations on some banking products, for the legal area is also suited, and not so much on the human resources.

Carlos Polanco SysAid review

Software Version

Overall Satisfaction with SysAid