SysAid helps IT Support
March 31, 2022
SysAid helps IT Support
Score 10 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
Use it for Helpdesk (Service Desk), Asset management, Knowledge base, record management.
- User send in service desk ticket for floor support
- Equipment request and approval
- Asset management and record
- System notification to end users
- Faster or more frequent LDAP sync
- Sometimes record created in CMDB CL list does not match with records in Asset List.
- User friendly interface to create custom Report.
- Very helpful on tracking service record, as well as asset management
- Reports on technicians' workload and scheduling
- Tickets help department to prioritize tasks
Well, the tools is there, mainly IT staffs use it. Greatly help the IT dept. However, our users does not use (or lazy to use) it to solve tickets or search for solution.
Reputation and functions/features
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes