Functional and easy
May 23, 2022
Functional and easy
Score 9 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
Easy to use and configure. We use it for incident and petitions management. The difference between these two is the variety of categories that we can create to have a clear vision of who is responsible for solving and attending and how long he/she should take. We haven't explored their reports much because we connect to its DB with Power BI and developed dashboards to keep track of our SLA. Its DB structure is easy to understand and to use as an input to data analysis software.
- Definition of clear service catalog.
- Record of time of response and time to repair.
- Easy end use templates.
- It does not have the option to select half days for the day with exception of the functioning time.
- Some users get confused with the button apply and save.
- Allowed us to get to a 95%+ compliance with our agreed SLAs.
- Clients have seen the difference in our service time and attentions.
SysAid has been the only service desk we have used.
Do you think SysAid delivers good value for the price?
Not sure
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
I wasn't involved with the implementation phase
Would you buy SysAid again?
Yes