Great ticketing system for the banking industry

We use SysAid to manage end-users and administrators for multiple departments inside the bank, we solve IT inquiries and incidents and make escalations accordingly. We also use the self-service for windows so end users can unlock and manage passwords by themselves, at the moment we are using SysAid for more than IT solutions, like the legal dept, operations, managing all the PC of the business, and attending clients with their credit card with the workflow this application gives us.

The automation of SysAid we use in the bank is mainly for reports from multiples departments, and for self-service windows credentials, we have a good experience with this service, right now, we are struggling with the enrollment of all the users for he self-service of windows credentials, which can reduce our work load on IT deparment.