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Simple and Agile
May 30, 2022

Simple and Agile

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Help Desk

Overall Satisfaction with SysAid

Using SysAid saved us hours of searching for solutions. We can always look back and search for previous tickets to find the same problem we might experience again. It is also very useful to apply and use the filters or to sort the tickets. While the software was a little tricky to set up, the support is amazing. We had a specialist during the onboarding process that helped us with ANY issues.
  • This software is very easy to use and streamlines our support desk
  • Can be customizable and most important automated.
  • Easy to set up, use and user friendly.
  • Saved us time and money and let us focus on other tasks with higher priority.
  • The integration was easy as we were working through email which allowed us to be more organized and keep track of our workload
  • easy to implement and manage, in the years that we have used it, the technical support required to apply changes have been minimal.
  • Extremely customizable, amazing customer service, and fantastic technical support team.
  • Easy to use for the end-user to open new tickets
  • Love the software's adaptability and the cross-referencing of information across the different modules.
It is an extremely useful tool because it allows you to manage the workflow in a super effective way, thus controlling the time that the development of different activities entails, and managing to promote the development of activities in a more effective way.
SysAid works really well, they have updated with meaningful feature additions, and rarely does anything break with an update. We use SysAid for incidents, but also for tracking inventory, asset warranty expiration reminders, and product redemption codes or product key tracking. I have recently been learning more about how to get more use from SysAid - they have really nice articles and examples to go off of. Support is also easy to work with and will provide any details they can about how to customize the software best for our facility.
  • Absolute

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Absolute
The ease of implementation and the quality of PS engagement with ongoing questions and support. They take the time to listen and provide solid guidance on how to implement this solution to meet your business needs.

SysAid Feature Ratings

Incident and problem management
9.7
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
9
Self-service tools
9
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10