Excellect software and support!
May 26, 2022
Excellect software and support!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
We use the Self Service Portal at our branches/units to submit customers' requests or complaints for our RFHL group. These requests/complaints are addressed by our specialist units to serve our customers, both internal and external. We measure our customer service using due dates and escalation rules. An excellent tool used by management via reporting to track our customer service levels.
- Excellent Customer Service
- Flexiblilty based on our individual needs
- Excellent software
- Wider search capabilities on the SSP
- End Users to be able to view and edit other user's tickets
- Simplier method to build action item templates
- Improved SLAs
- Monitoring of Customer Service
- Reporting
Simple and easy to use.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes