Item: SysAid
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Best user-friendly software!! The overall design can easily be changed as business changes happen. That everything is customizable and automated. No need for more manual work on repetitive tasks and can focus on tasks with higher priority and urgency. Easy to configure, use, and user-friendly. Quick reporting usage and dynamic graphs allow us to present our weekly, and monthly work, numbers to management within minutes.

Pros and Cons

The incident and problem management features in SysAid
SysAid is a great place to integrate ticket creation for multiple departments
Workflow, customization, and user friendly to Admin and also end-users

Advanced features are required, and they are currently working on them
The cost of the product increases with the hiring of more application administrators
Some fields do not auto-populate such as time

Return on Investment

How easy it is to configure the app to our existing ITIL process. The ability to pick what services we would like to have as well as the ability to integrate using API as well as the marketplace.
Intuitive interface. Integration to Outlook. Easy reporting.
It has a very user-friendly interface and effective management capabilities.

Automated Workflow

It performs very well, with no slow down or blackouts. This tool makes it easy to manage several IT resources at a time. On the other hand, it is very flexible, allowing the customer to open tickets thru a Web portal and follow up on any update in the circle.

Time To Value

A simple user interface and customized e-mail notifications allow our users to log calls easily and for us to work to resolve them. Workflow automation saves us a lot of time and effort and will enable us to provide a more logged re-experience to our users. The ability to create custom reports for distribution to the management team helps us show the progress that we are making, the SLA that we have met, and several issues that have been solved by the team for both management and users. The support is fantastic, and remote one-on-one sessions have made a real difference to the product's functionality and usability.

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Other Software Used

Absolute

Likelihood to Recommend

Ease of use. Didn't take much longer to learn how to use and customize for our company. At first, functionality was difficult in the early stage but it has improved a lot over the years. The asset tracking is great! You can identify equipment with login. You can automate windows updates, you can even remote into the device from within SysAid. This is very helpful when trying to fix a problem.

Great product and excellent service.

Software Version

Overall Satisfaction with SysAid