Item: SysAid
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

SysAid is used for incident reporting and request submissions by the end users. Also used to configure/create templates to make the end-user experience positive.

Pros and Cons

Reporting.
Customization.
Support from Sysaid Customer Service.
Ease of use for end user.
Workflows are more easily customizable.

Allowing for more customization.
Interactive UI.
Enhance reporting function.

Return on Investment

Easy to track incidents reported.
End User ease of use.
Customization meets current needs.

Automated Workflow

It makes it easier to trigger tasks to other teams via the workflows w/o manually telling them. Configuration of the workflows is much easier than before.

Time To Value

We were able to use the application rather quickly.

Alternatives Considered

Not Applicable.

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

I wasn't involved with the implementation phase

Would you buy SysAid again?

Yes

Likelihood to Recommend

Good for ticket tracking for incidents/requests submitted by end-users. The customization does meet current needs but can be improved upon to help in the future.

SysAid is a good application to use.

Software Version

Overall Satisfaction with SysAid