Effectiveness of SysAid
September 18, 2024

Effectiveness of SysAid

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Help Desk

Overall Satisfaction with SysAid

SysAid has been one of the IT tools I used on daily basis and it has provided a lot of IT related features like problem solving, ticket management, analytic tools for more insights and other features that help in solving IT problems at the organisation. Will like to bring forth my overall experience with SysAid to TrustRadius.

Pros

  • Ticket management is one of SysAid's strengths
  • It helps in tracking old tickets and help resolve related issues too as well
  • Offers Analytic features to gain insights on ticket

Cons

  • Their IU needs to be modernized
  • Their package is a bit overpriced for small businesses
  • Their mobile app needs more features
  • Their product is expensive
  • Help resolve lot of issues within the organisation
  • Their UI is less modernized
Ticket automation is one of the best features in SysAid. It actually reduced our workload of most of our IT staff as tending to tickets manually sometimes affects our workload making it hard to meet your daily targets.
Right away, it was easy to setup and managing assets, automating tickets took off smoothly. I was astonished at how I was able to perform all my tasks

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

My experience with SysAid is good so far. I will say as a desktop Support technician who normally used the platform more often, it has less flaws in general because apart from being slow sometimes and freezing here and there, their overall output is outstanding from tracking tickets from past incidents to offering updates of tickets, etc.

SysAid Feature Ratings

Incident and problem management
7.9
Organize and prioritize service tickets
7
Expert directory
8
Service restoration
8
Self-service tools
8
Subscription-based notifications
7
ITSM collaboration and documentation
7
ITSM reports and dashboards
10
ITSM asset management
8.0
Configuration mangement
9
Asset management dashboard
9
Policy and contract enforcement
6
Change management
7.0
Change calendar
Not Rated
Service-level management
7

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