Sysomos Heartbeat is One of the Best Social Media Tools (Although Limited)
October 18, 2013
Sysomos Heartbeat is One of the Best Social Media Tools (Although Limited)
Score 8 out of 10
Vetted Review
Verified User
Software Version
Sysomos Heartbeat (legacy)
Overall Satisfaction with Sysomos Heartbeat
- Aggregate social media channels, even doing it's best to pull Facebook analytics.
- Graphically explain the social media opinion of a word (in my case a product, brand or person).
- Pull complete records and create reports from those records.
- Easy navigation and understanding of the product.
- With the privacy settings of Facebook it is hard to pull information here.
- When looking historically it frequently counts Retweets as unique tweets, which was often not helpful.
- I was able to track the public perception of a client and quantifiably show how client actions related to public sentiment.
- It was the best/easiest way to record impressions based off of social media hits like blogs, tweets.
- Helped to create reports that we were able to use to prove that our work with bloggers was not only happening, but benefiting our product.