Boolean logic powerful but tricky to learn.
March 19, 2013

Boolean logic powerful but tricky to learn.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Sysomos MAP (legacy)

Overall Satisfaction with Sysomos MAP

Pros

  • Using Boolean syntax, we are able to tap into what conversations are happening around the search set. Searches are keywords-based, but the Boolean capabilities allow us to filter the data set to drill down to precisely what we want.

Cons

  • Although Boolean logic is a powerful way to filter large data sets, the syntax can be tricky to learn.
  • For full-on sentiment analysis capability, Sysomos Heartbeat might be a better choice. In Hearbeat you can see what people are saying specifically. You can also alter sentiment (e.g. from negative to neutral). In MAP you cannot manipulate the data in this way.
  • We are able to harvest competitive insights on behalf of our clients.
Radian6, Collective Intellect, and others.

Sysomos allowed for more robust reporting.
N/A

Using Sysomos MAP

10 - Consumer science, strategic planning, PR, social media
  • Reporting for social media reports, consumer insights, competitive reporting.
  • The principal use case is collection of data for our clients competitors to help with campaign messaging and design.
The only real issue is the inherent difficulty of training our various departments on how to use Boolean logic. There are alternative methods of filtering data sets.

Evaluating Sysomos MAP and Competitors

Oracle Collective Intellect.

Sysomos MAP Implementation

Sysomos MAP Training

  • Online training
  • In-person training
  • Self-taught
Somewhat better to dive in and play with the system yourself. Geeting in to the tool was better than the training classes. This might be a reflection of the way I prefer to learn things.

Sysomos MAP Support

The team is very helpful! We can either call or email and they are very responsive and helpful.
No
Our contract provides us with up to five support hours / month and, to date, we have not needed this much.

Using Sysomos MAP

Sysomos MAP Reliability

Not really an availability issue, but concurrency licensing rules mean that only one user can be logged in at a time.
If searching over longer time frame, it can take a while to return results. SOmetimes as long as two to three minutes.

Integrating Sysomos MAP

Relationship with Sysomos

Comments

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