Item: Microsoft System Center Operations Manager (SCOM)
Rating: 8
Author: Ted Cook

Use Cases and Deployment Scope

We use SCCM for deploying all of our end user laptop\desktops. It is used across our entire organization.

Pros and Cons

Patch Management
Operating System Deployment
Software Deployment

better UI layout.
OS deployment wizards are desperately needed
better patch management

Return on Investment

SCCM has reduced costs associated with desktop and server deployments
Enabled to refocus staff on other IT projects
Reduced time to deploy upgrades to OS

Alternatives Considered

SCCM is more streamlined and has better integration than 3rd party platforms.

Support Rating

8

We are generally happy, we just wish there was no cost for support offered with the product.

Key Insights

Do you think Microsoft System Center Operations Manager (SCOM) delivers good value for the price?

Yes

Are you happy with Microsoft System Center Operations Manager (SCOM)'s feature set?

No

Did Microsoft System Center Operations Manager (SCOM) live up to sales and marketing promises?

Yes

Did implementation of Microsoft System Center Operations Manager (SCOM) go as expected?

Yes

Would you buy Microsoft System Center Operations Manager (SCOM) again?

Yes

Other Software Used

Continuum Command, AWS Backup, Azure Active Directory

Likelihood to Recommend

For desktop and server deployment and management.

Products Replaced

Yes - We replaced SolarWinds Patch Management and Acronis Imaging software

Key Differentiators

Price
Product Features
Product Usability
Product Reputation
Prior Experience with the Product
Vendor Reputation
Existing Relationship with the Vendor
Positive Sales Experience with the Vendor
Analyst Reports
Third-party Reviews

Price is very important followed by feature sets and functionality

Evaluation Lessons Learned

Yes I would perform more testing

SCCM offers good value for all the functionality

Overall Satisfaction with System Center Operations Manager