Big Promises but Lousy Delivery
February 19, 2016
Big Promises but Lousy Delivery
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Tableau Desktop
Tableau Desktop is being used in support of our SMB clients to enable us to analyze their data for our support services.
Pros
- Tableau Desktop has pretty colors but is not very well constructed for beginning users of the product.
- Support is nowhere near where it should be for allowing a first time user to learn how to use the product.
- Pricing was presented to me by Tableau sales with the understanding that Tableau provided excellent training. Not true.
Cons
- Tableau Desktop needs to provide a comprehensive training program for first time users
- Training that is currently provided does not allow for any user interaction so it becomes just a lecture without allowing the user to develop muscle memory with the product.
- Tableau Desktop does not provide any phone support which means that once a user buys the product, he is on his own.
Tableau Desktop is at the bottom of the stack (right next to QlikCloud).
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