Big Promises but Lousy Delivery
February 19, 2016

Big Promises but Lousy Delivery

David Barrymore | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Tableau Desktop

Tableau Desktop is being used in support of our SMB clients to enable us to analyze their data for our support services.

Pros

  • Tableau Desktop has pretty colors but is not very well constructed for beginning users of the product.
  • Support is nowhere near where it should be for allowing a first time user to learn how to use the product.
  • Pricing was presented to me by Tableau sales with the understanding that Tableau provided excellent training. Not true.

Cons

  • Tableau Desktop needs to provide a comprehensive training program for first time users
  • Training that is currently provided does not allow for any user interaction so it becomes just a lecture without allowing the user to develop muscle memory with the product.
  • Tableau Desktop does not provide any phone support which means that once a user buys the product, he is on his own.
Tableau Desktop is at the bottom of the stack (right next to QlikCloud).
Tableau Desktop is not appropriate for someone who is just getting started...waste of money.

Tableau Desktop Feature Ratings

Pixel Perfect reports
1
Customizable dashboards
3
Report Formatting Templates
2
Drill-down analysis
4
Formatting capabilities
3
Integration with R or other statistical packages
4
Report sharing and collaboration
4
Publish to Web
4
Publish to PDF
4
Report Versioning
3
Report Delivery Scheduling
4
Pre-built visualization formats (heatmaps, scatter plots etc.)
2
Location Analytics / Geographic Visualization
2
Predictive Analytics
3
Multi-User Support (named login)
Not Rated
Role-Based Security Model
4
Multiple Access Permission Levels (Create, Read, Delete)
3
Responsive Design for Web Access
4
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated

Comments

More Reviews of Tableau Desktop