Pretty. Unstable product + poor support = operations nightmare.
November 16, 2021

Pretty. Unstable product + poor support = operations nightmare.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Tableau Server

We use Tableau Server as an add-on service to our SAAS product. It's integrated via API, using "Trusted Tickets" functionality. Multitenant environments. It allows our clients some self-service reporting capability using pre-defined datasources which connect tableau to their SAAS product database.
  • It's pretty
  • Installs easily
  • Impresses decision makers
  • Support is costly and practically nonexistent
  • Their windows server application is fragile
  • Product not well designed for multitenant architectures
  • Licensing is convoluted in ways
  • Self service reporting accomplished
  • Expensive, hard to support, burdensome

Do you think Tableau Server delivers good value for the price?


Are you happy with Tableau Server's feature set?


Did Tableau Server live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Tableau Server go as expected?


Would you buy Tableau Server again?


The reporting is pretty smooth. Management/administration is bad. Doesn't suit or use-case well.
"What support?"
Support barely exists at the "standard" (5 figure) price point. The SLA's are terrible. They won't help you expediently in an outage scenario. Their approach to any server problem appears to be "ask them for logs until they solve the problem themselves". For functionality questions they're somewhat useful, but it'll take you a few rounds (over 2 weeks) to get the answer you need.

Prices for better support are around the same as a full-time professional.
As a person responsible for administering their self-hosted product, I would never recommend this to a collogue. Fragile product + ineffective support = operations nightmare. It breaks frequently (upgrades, extracts, backups/restores, sometimes a service just stops during normal usage), and basic support (costing 5 figures/yr) with a 3 bizday follow-up SLA on downtime events is essentially useless for anything more than functionality questions (which take weeks to resolve). Stack restarts take over 15 minutes and are required for just about every configuration change. [I believe] the product was a poor fit for our use-case (add-on service for multitenant customer SAAS applications) for several reasons: - There's no supported method for changing datasource connections, which is a problem if you plan on publishing data sources from dev to prod environment without Tableau Desktop and manual effort. You'll have to make your own tooling to modify the XML directly (unsupported) - Trusted ticket implementation is secured via IP whitelist. If you want to use a modern SAAS product and not have to manage this IP whitelist (every change requires 15min restart), you'll have to write your own ticket-granting service over top of this API. - Security architecture offers poor segmentation between client databases. You can very easily provide customer A access to customer B's database. This danger is aggravated by the lack of a supported method for modifying data source connections in an automated fashion. - All users exist at a server level. This adds to the "poor segmentation between sites" argument, and also complicates things when you have 2 clients bound to different sites, trying to add the same username "jsmith". But hey, it's really pretty. Our product team bought it, infra team has paid for it since.

Tableau Server Feature Ratings

Customizable dashboards
Report Formatting Templates
Drill-down analysis
Formatting capabilities
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
Not Rated
Publish to Web
Not Rated
Publish to PDF
Not Rated
Report Versioning
Not Rated
Report Delivery Scheduling
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
Not Rated
Location Analytics / Geographic Visualization
Not Rated
Predictive Analytics
Not Rated
Multi-User Support (named login)
Role-Based Security Model
Multiple Access Permission Levels (Create, Read, Delete)
Single Sign-On (SSO)
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Not Rated
Javascript API
Not Rated
Not Rated

Tableau Server Support

Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Support doesn't seem to care
Slow Initial Response
No. Too expensive, cheaper to hire an in-house expert.
Yes - Reported a flaw with a security setting not working. The answer was "will improve documentation".