Taleo - not perfect, but the best I've used
Updated December 09, 2014

Taleo - not perfect, but the best I've used

Bryan Banks, PRC, CIR, CSSR, CDR | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Modules Used

  • Recruiting
  • Transitions (Onboarding)

Overall Satisfaction with Taleo

Currently we use Taleo as our applicant tracking system and have recently integrated Transitions as our onboarding system. We don't use it across the organization, it is only used by Talent Acquisition for applicant tracking and onboarding. Unlike other users, we don't grant hiring manager access to the system. Taleo addresses our need for applicants to apply to our open roles and the ability to track them through the hiring process. We recently added Transitions and were able to integrate it into our SAP system which we use for our ERP. The project itself was difficult, but we were the first to do it which was expected.
  • Taleo seems to be the standard for the industry and from the Recruiting module standpoint, it follows the process quite well.
  • Taleo has a host of features that can be customized and since it is one of the most widely used, it has a wider choice of vendors (background, jobposting, etc.) that can integrate with it.
  • Taleo is easily accessible via the web so it's readily available wherever you may be.
  • Uploading job profiles from Word should be easier without having to edit.
  • System integrations can be challenging and time consuming, especially if you have a large number of UDFs (User Defined Fields).
  • Customer service sometimes takes longer to get back then we would like.
  • The move to Transitions for our onboarding has been a lot of work to get both the technology and processess to align. Now that we are 5 months into it we are starting to see the benefits. I think it's creating a better experience for our candidates and it has helped us to keep managers aware of the status of their new recruits.
I wasn't part of the initial team to select Taleo. However, I've used it with 3 companies that I've worked for. Most of the other systems were in-house systems so it's hard to compare, but I can say I do like Taleo.
Taleo does what we need it to do and based on the costs from both a time and money perspective, I don't see us changing anytime soon. If anything I think we will look to leverage the capabilities available that we may not already be using.
Despite some of the shortfalls, Taleo does offer a very large amount of flexiblity. If you are looking at migrating a current ATS to Taleo you will want to fully understand the information you want/need to port over and the costs associated. While I was not part of our initial migration from Verve to Taleo, I was intimately involved with the implementation of Transitions. Looking back, there was information that was not brought over in the initial move that limits some of the funtionality that would be nice to have now. Not that it can't be added back in, but it's more costly now to do so I recommend that you really think through the information that you need/want and try to do as much as you can at once. The process can be time intensive and therefore makes sense to get as much done to limit ongoing disruptions.