Live chat support for every business
November 01, 2021

Live chat support for every business

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with tawk.to

I have been looking for a live chat software that I could easily use to communicate with customers and I found Tawk.to. A Live chat software that I can use to engage with my visitors and potential customers in real-time. It has features that will allow to monitor customer activity in real-time, share knowledge with team members. It is a great tool to help improve my customer support and get more conversions and sales. Its sleek and unique design makes it load faster and doesn't load on the website. Can able to read context for visitors while typing.

Pros

  • Live Chat
  • Knowledge base / Ticket system
  • Internal Communication with team

Cons

  • Bot feature. Currently its not available.
  • In-chat email request instead of pre chat form
  • Live chat support with Live typing feature
  • Internal communication with teams.
  • Alert for multiple agent on single visitor.
  • Engaging with customers directly with live chat.
  • Gather customer data for live chat support.

Do you think tawk.to delivers good value for the price?

Yes

Are you happy with tawk.to's feature set?

Yes

Did tawk.to live up to sales and marketing promises?

Yes

Did implementation of tawk.to go as expected?

Yes

Would you buy tawk.to again?

Yes

Zendesk Chat (formerly Zopim)
Tawk.to is a one-stop solution for all live chat support. This service helps you convert more visitors on website into customers by giving them live chat support for their queries. It helps me to engage with customers, engage them in the conversation. It has helped us to get more sales. It helps to understand what customer's requirements.

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