A Flexible Chat Option - tawk.to
August 16, 2022
A Flexible Chat Option - tawk.to
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with tawk.to
We usually recommend tawk.to to clients who need a good chat system for their website. The customization options are fantastic, the implementation is simple, and it's all completely free. We used tawk.to and their beautiful chat popup to successfully double customer conversions on some of our projects. Our clients appreciate the ability to track their website visitors' actions - it is much easier to upsell when you know how the visitors browsed your website, and it is much easier to answer product questions when you know where the visitor is from and which product page they are on right now. Overall, a very useful tool that I highly recommend!
- Previously, potential customers had to email us with any questions they had, but now they can contact us easily and quickly, which helps us to satisfy them.
- We have been able to increase our "real world" presence on our website, providing users with support and sales guidance when they need it the most – when they have a question.
- The low-footprint, web-based solution is simple to install and use (in most cases), and it provides insight into the effectiveness of our web pages and sites.
- What I always dislike about any software is the branding that comes along with it.
- The live chat module is not super noticeable since it's just in small print at the bottom of the chat module.
- Small errors can occur, causing the extension in the webpage to disappear.
- Real-time Monitoring
- Native Mobile Apps
- Customizable Widgets
- Ticketing Built-in
- 100+ Integrations
- Real Time Monitoring
- Intercom
tawk.to offers free basic live chat with no restrictions. I mean, before you go straight to Intercom, try tawk.to first. Sure, other platforms have a better feature set and more customization options, but all of them seem prohibitively expensive for a small business, especially when most aren't even sure if live chat is for them in the first place. tawk.to is a good platform for figuring that out. tawk.to provides me with exactly what I require, with no hassles and plenty of power. There has never been a problem with uptime or service.
Do you think tawk.to delivers good value for the price?
Yes
Are you happy with tawk.to's feature set?
Yes
Did tawk.to live up to sales and marketing promises?
Yes
Did implementation of tawk.to go as expected?
Yes
Would you buy tawk.to again?
Yes