Team Support supports Us.
Updated December 09, 2014

Team Support supports Us.

Barbara Wiesner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TeamSupport

  • Team Support makes it super simple to assign tasks to staff, and to send clients between our Tech Support, Consulting and Custom Service departments.
  • It allows us to track different ticket and status types to see how effective we are.
  • It's great for the tech support team in handling client issues. The other departments need a little more 'sortable' and filterable details - last contact/next contact, for example.
  • Currently the customer database is separate from the contact database so reports are less detailed than they could be.
  • We can work much more quickly with basic things, keeping track of contacts within the system so we can more efficiently assist more clients each day
  • Sharing information between departments with a simple assignment change or adding a subscribed user to a ticket makes it so much more efficient than before.
They have been really helpful in helping us set up and use their system. When we call with questions or concerns they have done everything they could to help us get what we need.

The tools continue to improve as they make upgrades to the program.