Overall Satisfaction with TeamSupport
- Team Support makes it super simple to assign tasks to staff, and to send clients between our Tech Support, Consulting and Custom Service departments.
- It allows us to track different ticket and status types to see how effective we are.
- It's great for the tech support team in handling client issues. The other departments need a little more 'sortable' and filterable details - last contact/next contact, for example.
- Currently the customer database is separate from the contact database so reports are less detailed than they could be.
- We can work much more quickly with basic things, keeping track of contacts within the system so we can more efficiently assist more clients each day
- Sharing information between departments with a simple assignment change or adding a subscribed user to a ticket makes it so much more efficient than before.