Most Commonly Comparedto TeamSupport

Best TeamSupport Alternatives for Small Businesses

Agiloft Service Desk (discontinued)

Score 9.0 out of 10

Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Agiloft Service Desk (discontinued)

Popular Integrations

Gist

Score 9.6 out of 10

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Gist

Popular Integrations

NinjaOne

Score 9.0 out of 10

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the NinjaOne

Popular Integrations

Front

Score 8.9 out of 10

Front is a communication hub that helps businesses keep the human touch in every interaction.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Front

Popular Integrations

Help Scout

Score 8.8 out of 10

Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are…

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Help Scout

Popular Integrations

LiveAgent

Score 8.9 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

  • Self Help Community
  • External knowledge base
  • Internal knowledge base

Popular Integrations

Atera

Score 8.8 out of 10

Atera's Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform supports organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. Atera’s platform features:Windows, Mac, and Linux agents and support Proactive IT management capabilities help address potential issues before they turn into problems Dozens of…

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Atera

Popular Integrations

Zendesk Suite

Score 8.7 out of 10

Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Zendesk Suite

Popular Integrations

Intercom

Score 8.6 out of 10
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Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Intercom

Popular Integrations

Freshdesk

Score 8.6 out of 10
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Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive…

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Freshdesk

Popular Integrations

Best TeamSupport Alternatives for Medium-sized Companies

Agiloft Service Desk (discontinued)

Score 9.0 out of 10

Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Agiloft Service Desk (discontinued)

Popular Integrations

NinjaOne

Score 9.0 out of 10

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the NinjaOne

Popular Integrations

Front

Score 8.9 out of 10

Front is a communication hub that helps businesses keep the human touch in every interaction.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Front

Popular Integrations

LiveAgent

Score 8.9 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

  • Self Help Community
  • External knowledge base
  • Internal knowledge base

Popular Integrations

SysAid

Score 8.8 out of 10

SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the SysAid

Popular Integrations

Help Scout

Score 8.8 out of 10

Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are…

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Help Scout

Popular Integrations

Atera

Score 8.8 out of 10

Atera's Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform supports organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. Atera’s platform features:Windows, Mac, and Linux agents and support Proactive IT management capabilities help address potential issues before they turn into problems Dozens of…

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Atera

Popular Integrations

Zendesk Suite

Score 8.7 out of 10

Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Zendesk Suite

Popular Integrations

Salesforce Service Cloud

Score 8.6 out of 10

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Higher Rated Features

  • External knowledge base

Popular Integrations

Best TeamSupport Alternatives for Enterprises

Front

Score 8.9 out of 10

Front is a communication hub that helps businesses keep the human touch in every interaction.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Front

Popular Integrations

SysAid

Score 8.8 out of 10

SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the SysAid

Popular Integrations

Salesforce Service Cloud

Score 8.6 out of 10

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Higher Rated Features

  • External knowledge base

Popular Integrations

SAP Service Cloud

Score 8.5 out of 10
Learn More

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the SAP Service Cloud

Popular Integrations

Desk.com (discontinued)

Score 8.3 out of 10

Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Desk.com (discontinued)

Popular Integrations

Kustomer

Score 8.3 out of 10

Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Kustomer

Popular Integrations

Jira Service Management

Score 8.1 out of 10

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Jira Service Management

Popular Integrations

ServiceNow Customer Service Management

Score 7.8 out of 10

Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…

Higher Rated Features

  • External knowledge base

Popular Integrations

SolarWinds Web Help Desk (WHD)

Score 8.0 out of 10

SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.

Higher Rated Features

  • Incident and problem management
  • Self Help Community
  • External knowledge base

Popular Integrations

Sprinklr Service

Score 7.1 out of 10

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience.Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience. Provides insights to supervisors to drive…

Higher Rated Features

Customers are more satisfied with the features of TeamSupport than the Sprinklr Service

Popular Integrations