Great people, great product, great technology
May 07, 2021

Great people, great product, great technology

esther ranells | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Voice API

Overall Satisfaction with Telynx

It used to be that Telynx would answer tickets/requests within minutes and resolve them. They had the online chat bot which was working great. Since COVID, things have slowed down for them and I do not get a quick response, but I like the platform and the different options they have.

We were having major call issues that were never resolved. Telynx seems like it won't complete calls coming from unknown numbers, which causes us a lot of issues as a B2B VoIP business vendor.
  • Voice
  • CNAM
  • SMS
  • Does not always respond to tickets in a timely manner
  • Positive delivery of call routes
  • We still have issues with unknown calls being terminated by Telynx

Do you think Telnyx delivers good value for the price?

Yes

Are you happy with Telnyx's feature set?

Yes

Did Telnyx live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Telnyx go as expected?

I wasn't involved with the implementation phase

Would you buy Telnyx again?

Yes

They have great technology. It seems like they are always advancing and moving to new products. They are young and innovative and keep updating the platform with new products and technologies. We would love if they could offer more to resellers--give them more tools to learn all the options they have to offer.