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Tenfold new user review
October 03, 2017

Tenfold new user review

Brendan Sullivan-Sariñana | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Tenfold

We use Tenfold to help us dial out directly and take real-time notes and click-to-dial. We integrated with NetSuite, our CRM. We needed a way to save time and cut down on the laborious task of manually inputting all details about a call to a customer. Currently, it's only used by the sales and customer service teams.

  • Adds call notes to customer account
  • Allows us to call out faster
  • Keep a record of calls made
  • Better implementation with NetSuite
  • More user testing to work out browser kinks.
  • Allows the sales team to see metrics and be a bit competitive, in a good way.
  • Reports provide a clearer view of when staff needs to be on the phone or available for calls.
  • Calls per day are up because of the time savings and click to dial feature.
Currently, we still use RingCentral and that is our go to for handling our phones. I don't think the products are an exact match up but we think the reporting on RingCentral is superior to Tenfold.
If you have an existing CRM and you work in a high-call sales environment, Tenfold is great. It's a terrific way to take notes on a call without having to go back into the CRM manually.

The customer service side is a bit harder because they get a lot of calls from people who don't have a contact in our CRM yet. So, Tenfold isn't as useful for them.