Great Value Call Tracking Service!https://www.trustradius.com/contact-centerTenfoldUnspecified6.9711012017-10-03T22:09:31.969Z
October 03, 2017
Great Value Call Tracking Service!
Score 9 out of 101
Overall Satisfaction with Tenfold
Tenfold is being used to track all our inbound/outbound calls. We are currently using it for the entire fulfillment/customer service team and are using it directly through Salesforce. It significantly decreases the time needed to pull up an account of a client when an inbound call is coming in. Overall it creates a more effective workflow for the team.
- The ability to save notes directly to Salesforce is a major plus!
- The ability to schedule follow up tasks is also a major factor.
- The tag feature is also great! If a client calls in for another rep, you can tag them in the call notes.
- The only major thing that I would suggest is logging a call in a client's account even if the call is missed.
- Tenfold has had a massive positive impact on the company's finances. It has drastically decreased our cancellation rate.