TrustRadius
Great Value Call Tracking Service!
https://www.trustradius.com/contact-centerTenfoldUnspecified7.171101
Carlos Roman profile photo
October 03, 2017

Great Value Call Tracking Service!

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Tenfold

Tenfold is being used to track all our inbound/outbound calls. We are currently using it for the entire fulfillment/customer service team and are using it directly through Salesforce. It significantly decreases the time needed to pull up an account of a client when an inbound call is coming in. Overall it creates a more effective workflow for the team.
  • The ability to save notes directly to Salesforce is a major plus!
  • The ability to schedule follow up tasks is also a major factor.
  • The tag feature is also great! If a client calls in for another rep, you can tag them in the call notes.
  • The only major thing that I would suggest is logging a call in a client's account even if the call is missed.
  • Tenfold has had a massive positive impact on the company's finances. It has drastically decreased our cancellation rate.
  • Call Rail
We chose Tenfold because of the ability to integrate with Salesforce and the overall ease of use and great value.
Tenfold is perfect for our entire organization. Being that our business mainly revolves around phone calls, it allows us to keep track of everything way easier.