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Tenfold Review: "I cannot be without it!"
https://www.trustradius.com/contact-centerTenfoldUnspecified7.971101
Sabrina Eberling profile photo
December 11, 2017

Tenfold Review: "I cannot be without it!"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Tenfold

The whole organization in several states across the country uses tenfold daily.
  • Keep notes for individual calls
  • Track you phone time to learn your VPC and grow businesses
  • It brings up the account linked to the phone number for a faster and better customer experience
  • Schedule appointments based on your notes without getting into a calendar
  • It misses seconds or sometimes doesn't count the time for the call.
  • Click to dial fails to work sometimes
  • It shows the last note from that account so it makes easier to remember the last conversation creating a more personalized customer experience
Busy day you get a call from a customer and instead of asking customer personal questions to find account Tenfold brings it up automatically. that's very helpful!