I cannot be without it!
December 11, 2017

I cannot be without it!

Sabrina Eberling | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LivePerson CTI Platform (Tenfold)

The whole organization in several states across the country uses tenfold daily.

Pros

  • Keep notes for individual calls
  • Track you phone time to learn your VPC and grow businesses
  • It brings up the account linked to the phone number for a faster and better customer experience
  • Schedule appointments based on your notes without getting into a calendar

Cons

  • It misses seconds or sometimes doesn't count the time for the call.
  • Click to dial fails to work sometimes
  • It shows the last note from that account so it makes easier to remember the last conversation creating a more personalized customer experience
  • none
N/A
Busy day you get a call from a customer and instead of asking customer personal questions to find account Tenfold brings it up automatically. that's very helpful!

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