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Tenfold Review: "Great for growing Sales Team"
https://www.trustradius.com/contact-centerTenfoldUnspecified7.871101
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October 19, 2017

Tenfold Review: "Great for growing Sales Team"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Tenfold

Tenfold is used across the Wayfair B2B Sales Org to intergrate call metrics, notes and opportunity creation to Salesforce. It is our most utilized tool in tracking enrollment and sales teams. Prior CEM tools proved and CRM were not scalable with our rate of growth and Tenfold's user friendly interface has greatly increased call production and opportunity generation on Sales Teams and provides a great real time view or production for Sales Managers.
  • Real Time Data
  • User Friendly Dashboard and Floating UI
  • Unparalleled Customer Service
  • Flexibility and willingness to implement improvements based on customer feedback
  • Floating UI will innfrequently pop out without cause.
  • Small inconsistencies with data between Tenfold and SFDC
  • Dashboard not easily customizable to frontline users
  • 30% increase in connections after full implementation
  • Dashboard provides fun, light-hearted high level view of production metrics in real time, generating healthy competition
  • Responsive customer service has reduced down time or data lapses due to faster correction of issue than prior software.
Prior products have proven insufficent for our current sales bandwidth. Frequent failure and slow response led to loss of faith in the product and diminishing production metrics and usable data. Tenfolds interface, floating UI and Dashboard has created a seamless workflow for our front line salespeople and provides sales managers a user friendly view of data in real time.
Tenfold was an integral part of scaling our B2B organization and moving from prior CRM and CEM software to Salesforce. A fast growing sales team will find Tenfold to be a great partner in implementing better and more accurate production data to support sales. Its seamless integration with SFDC CRM paired with the flexibility and approachability of Tenfold engineers as well as world class customer service are great reasons to consider the investment for a growing startup.