Overall Satisfaction with The Okta Identity Cloud
We use it across our entire organization. We use it for everything we possibly can from users' VPN accounts on our Fortigate Firewall appliances to Gmail password synchronization to Zoom SSO authentication. It works really really well with the built-in apps it proves as well as the custom SAML applications you can make.
- Extremely reliable
- Great support
- Easy to manage interface
- Okta Verify is a great app for MFA
- Need more documentation on some of their apps.
- They're pricey, but it's worth it for the best.
- Documentation on how to implement the Okta RADIUS Agent could be a little better.
- Tons of hours not spent on resetting passwords.
- Increased user productivity since they always know how to log in everywhere.
- No more passwords on sticky notes!
It makes integrating most applications extremely easy. The fact that a lot of people (and even the vendors themselves sometimes) have submitted pre-configured apps into Okta makes it very easy to deploy to new platforms. Note that this isn't always the case but as long as the vendor accepts SAML-integrated logins, you're good to go with a little bit of work.
I've never had a bad experience with their support. We've had to spend a good bit of time figuring out issues between their SAML authentication and another vendor that didn't seem to want to process the authentication. Okta support scheduled calls between us and the other vendor and we all sat there and worked it out to get the job done. That was probably the longest ticket I had with them but the issue wasn't their fault.
It's been great since we're practically a 24x7 organization. The always-on availability of their service has been crucial to getting our users connected to customer sites overnight when patching or other maintenance needs to be done. The one thing I wish could be improved is not needing to rely on the RADIUS agent installed on a local domain controller but we host that DC in the cloud so that doesn't go down either.
I would have to say that it will work well with just about any organization. We're a small company and we've found tons of uses for it. The only time that I would say it's probably not right for you is if you're an extremely small company where users share the same credential sets.