I am shocked with Okta
November 11, 2021

I am shocked with Okta

Robert Knowles | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Single Sign-On

Modules Used

  • Okta Workforce Identity

Overall Satisfaction with The Okta Identity Cloud

Okta was rolled out to a certain amount of departments. Once we complete deployment to all departments, we plan to roll out to other subsidiaries.

Pros

  • Single sign on across multiple cloud providers
  • Provides API for easy integration into application authentication
  • Access Gateway

Cons

  • Easier setup
  • Better documentation for setup
  • Clear path and explanation for implementing in a multi cloud environment
  • It has increased out collaboration and producivity
  • We are able to scale up
  • When there is a need for an application to use SSO, we can easily integrate which aligns our application development efforts with our SSO requirements
We specifically pushed our approval for Okta in order to be able to use it immediately for our multi cloud efforts.
We have not had to engage customer support for any specific issues as of yet. I came from another company that used Okta extensively and I have implemented it for customers many times previous to this engagement. I can answer this based on my previous experience, support has been exceptional. They also follow up after there seems to be a solution. In other words, they get back to us even though we may have solved the issue. They follow up to make sure it the solution is still working.
We have not experienced any outage.

Do you think Okta delivers good value for the price?

Yes

Are you happy with Okta's feature set?

Yes

Did Okta live up to sales and marketing promises?

Yes

Did implementation of Okta go as expected?

Yes

Would you buy Okta again?

Yes

Okta is well suited for all of our expectations when providing single sign on into on-premises applications and multi cloud environments. The process to implement or instruct end user to configure their MFA seems elusive [in my opinion]. It feels to me that whenever a service offers mfa, it seems hidden and not something well documented or top of mine.

Okta Feature Ratings

Identity Management
8.1
ID-Management Access Control
9
ID Management Single-Sign On (SSO)
9
Multi-Factor Authentication
7
Password Management
8
Account Provisioning and De-provisioning
8
ID Management Workflow Automation
8
ID Risk Management
8

Comments

More Reviews of Okta

  1. Home
  2. Identity Management Solutions
  3. Okta Reviews
  4. User Review of Okta