Skip to main content
TrustRadius
Kareo Medical Billing

Kareo Medical Billing

Overview

What is Kareo Medical Billing?

Kareo Medical Billing provides billing solutions to medical offices. It includes: Billing Best Practices, Specialty Expertise and Ongoing Training & Support.

Read more
Recent Reviews

TrustRadius Insights

Kareo, a practice management tool used in small medical practices, has several key use cases based on user experiences. Primarily used by …
Continue reading
Read all reviews

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Kareo Medical Billing?

Kareo Medical Billing provides billing solutions to medical offices. It includes: Billing Best Practices, Specialty Expertise and Ongoing Training & Support.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

3 people also want pricing

Alternatives Pricing

What is ChiroTouch?

ChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.

What is TheraNest by Therapy Brands?

TheraNest Professional is a mental health and therapy notes software from Therapy Brands, that is designed to help psychologists, psychotherapists, social workers and others in mental health manage and grow their practices and organizations. From health records, to notes, to payment processing,…

Return to navigation

Product Details

What is Kareo Medical Billing?

Kareo Medical Billing provides billing solutions to medical offices. It includes: Billing Best Practices, Specialty Expertise and Ongoing Training & Support.

Kareo Medical Billing Integrations

Kareo Medical Billing Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(17)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Kareo, a practice management tool used in small medical practices, has several key use cases based on user experiences. Primarily used by the billing team, Kareo helps schedule patients, manage recalls, bill patient services, and handle accounts receivable. Its functionality is essential for streamlining administrative tasks and ensuring smooth operations within the practice.

However, despite claims from Kareo sales representatives, the Medical Billing features of the software have not always lived up to expectations. Some users have accused the sales reps of misrepresenting the product's capabilities during the sales process. This has led to disappointment and frustration when the actual features did not align with what was promised. As a result, some users have had to cancel their Kareo agreements due to this misrepresentation.

One challenge that some users face when canceling their contracts is an early cancellation fee imposed by Kareo. These users feel that this fee is unjustified and may even consider legal action to dispute it. This situation highlights the importance of clear communication between sales reps and potential customers to avoid misunderstandings and prevent unnecessary complications down the line.

In conclusion, Kareo's primary use cases involve managing various aspects of a medical practice's operations, such as scheduling patients, handling recalls, billing services, and managing accounts receivable. However, it is important for potential users to thoroughly evaluate the product's features and ensure that they align with their specific needs. Clear communication with Kareo's sales representatives is vital to avoid any misrepresentation of capabilities or unforeseen fees in order to make an informed decision about using this practice management tool.

Smooth transitions with insurance updates: Users have noted that Kareo actively stays up to date on insurance changes, ensuring that healthcare providers can smoothly adapt to any industry updates. This demonstrates Kareo's commitment to keeping track of evolving insurance requirements and facilitating seamless transitions for its users.

Responsive customer support: Many reviewers appreciate the various channels of support offered by Kareo, including help ticket submissions and phone calls. They also commend the prompt follow-up from the customer support team, highlighting Kareo's responsiveness and dedication to addressing user queries and concerns in a timely manner.

Reasonable pricing for small practices: Some users find Kareo's pricing reasonable and cost-effective, particularly for small healthcare practices with limited resources. This suggests that Kareo offers affordable solutions without compromising on quality, making it an attractive option for smaller practices looking for budget-friendly software solutions.

Cons:

  1. Formatting and formulas not retained when importing reports to Excel: Several users have expressed frustration with Kareo's report exporting feature, stating that the formatting and formulas are not retained in Excel, requiring manual changes and redoing of work.
  2. Custom report function does not work: Some users have mentioned that they have never been able to get Kareo's custom report function to work despite needing it for their specific requirements, leading to frustration and dissatisfaction.
  3. Lack of date range option in available reports: Many users have stated that while they often receive requests from patients for a summary of charges and amounts paid for tax purposes, the available report in Kareo does not offer a date range option. This limitation makes it difficult for users to provide the necessary information within the desired timeframe.

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
March 30, 2023

DO NOT RECCOMEND.

Zeshan Khan | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Small medical practice emr/billing platform
  • reasonable pricing for small practice
  • In my experience, customer service is outsourced overseas with LONG hold times for everything other than Sales.
  • In my opinion, unethical business practices. For example, they will FORCE you to pay fees they "accidentally" add to your bill from time to time and advise they are issuing you a credit which will be reflected on next months bill. Hoping you will forget to contact them when they accidentally fail to credit your bill for last months accidental fees. Immediately issuing a refund for the fees they agree were incorrectly charged is never an option.
  • In my experience, routinely inflate their bills relying on the fact that most physician owned small practices do not have the time to go through their bills each month with a magnifying glass identifing bogus charges and fees.
  • No mac support despite their website stating it is
  • In my opinion, tech support is clueless, and will often say their escalating the issue and provide you a "ticket number" and promise a call back from their escalated tech dept
  • Kareo changed their merchant ID resulting in the autopay cc I had on file flagging their charge as fraudulent. Instead of contacting my practice to get it sorted out their software automatically logged out and would not allow any access until monthly invoice is paid. Classy move.
In my experience, problems with them adding incorrect fees to pad their bills coupled with their unethical business practices such as locking you out from accessing your EMR at the drop of a hat prevent me from recommending Kareo to any practice. Reliability is paramount. Kareo's use of unethical business practices (locking you out from your EMR or disabling your EMR all together) can result in a physician being sanctioned by the medical board (inappropriate medical record keeping) or financially destroy a small practice leaving them with NO ACCESS to their ERAs/patient billing accounts etc leads me to NOT reccomend their products or doing business with them.
Score 1 out of 10
Vetted Review
Verified User
We do not use Kareo Medical Billing because, in my experience, despite Kareo sales reps claims, it did not provide the features we had been told it has. In my opinion, the sales rep blatantly lied to me about the Kareo Medical Billing features, and based on those lies; I signed a one-year agreement. And before signing the agreement, in my experience, the Kareo rep provided significant hurdles to properly testing the software. After signing the agreement and determining I had been lied to about the features, I canceled the agreement, yet in my experience, Kareo is billing me an "early cancellation fee" which is, in essence, the full one-year price. I will be seeking legal counsel to invalidate this agreement.
  • Nothing
  • In my opinion, hire honest sale staff
  • In my opinion, make it corporate policy not to lie to prospective customers
See the above regarding, in my opinion, Kareo's unethical sales behavior.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Kareo is used at our practice as a practice management (PM) tool. Kareo is among three different practice management tools that we currently use—each system maintains a different range of patient dates of service. We would use Kareo to schedule patients, manage recalls, bill patient services, manage accounts receivable, etc. The software is used primarily by our billing team, but the majority of the company has experience using the software.
  • Kareo feels like it is a pretty quick tool.
  • The scheduling tool is pretty dang easy to use.
  • This item could show up as a pro/con. They offer an Excel add-in as a tool for building reports. The tool has potential but leaves something to be desired.
  • I've spent hours on the phone discussing various issues with regards to data variance between two different source documents within the software. At one point, I could not reconcile the A/R balance on one of the dashboards to the A/R balance pulled from the Excel add-in. Unfortunately, their support teams were not able to help out with this.
  • The Excel add-in falls short in a few key areas. Specifically, they do not provide a simple method of joining data fields from the "charges," "payments," and "transactions" tables. One is left to attempt to join the data sets via VLOOKUP or INDEX(MATCH).
  • At times, we have had issues with the API providing information that would not tie out to figures reported elsewhere within the software. Unfortunately, their support teams were not able to help out with this.
Kareo is far better suited for smaller companies. Also, it is better suited for a company that is not as keen on seeing their data reconcile perfectly to the practice management software. The product will probably provide an adequate custom reporting tool (via Excel add-in). However, a practice should be well aware that the reporting is all done through the Excel interface and does not provide any aesthetically pleasing dashboards.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use, very user friendly.
  • Easy to customize for what reports you need.
  • Easy to see your collections for each month.
  • Customer service isn't the best.
  • Price, our prices continue to go up.
  • Our EMR transfer to Kareo sometimes has problems, requiring re-billing or calling customer service.
It is a good billing program, but for a smaller practice the price continues to rise, so we are looking at combing our billing with our current EMR system WebPT.
Heather Hackworth | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The arrangements with clearinghouses make most electronic billing a breeze. Then it automatically drops all paper claims to a pile that makes us able to easier send paper claims.
  • The reports I can run make it easy to zone in on claims that need special attention.
  • I like how I can easily see the open balance on an account when applying a payment so I know if it is good to settle or needs more attention.
  • Kareo support is not the most timely. I have to wait far longer too many days than I should when the occasional problem arises.
  • Kareo does not have a connection with one certain clearing house (Jopari )that would make me able to submit some additional claims electronically.
  • Kareo used to have the ability to have an expected amount for each insurance in a table that let me know instantly if one particular payment paid less than expected. They took away that tool.
If you want to handle claims in the office, Kareo equips you with a lot of tools to manage it well. We run 200 appts a week or less; if we had a bigger clinic I am not sure how it would work. It would probably still be good, we would just need more people to process things.
February 13, 2018

Kareo Practice Management

Dana Holguin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Kareo stays up to date on insurance changes which allow for smooth transitions.
  • Kareo asks for feedback and has a place to go and request changes or additions that would make our job easier.
  • I love that you can submit a help ticket or call, if you prefer, with any questions or problems that you may have. They are always very prompt with their follow up.
  • I do like that you can import reports to Excel, unfortunately when you do it reverts everything to text. You have to manually go in and change the format and redo all the formulas. I would like this be more user friendly.
  • I do like the custom report function, however I have never gotten it to work. You have to download an add-in program but it didn't work either.
  • Several patients ask for a summary of charges and amounts paid by them for the year so they can use for tax purposes. The closest report for this does not give a date range as a choice. It only does by case and most cases go through to the new year. I would like to see this as an option. The only report that does have this has way too much info and would be pages and pages long. I can import to Excel but then I have to reformat and update formulas. (See Above)
As a physical therapy group, we are a little different than most doctor and hospital offices. We see patients 2 and 3 times a week for several weeks and then may never see the patient again. So I feel it is a great fit for our clinic.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • As I stated before, Kareo will alert you if you have input something in incorrectly. This saves valuable time in not having claims denied and then having to fix the problem and rebill.
  • Kareo makes it easy to print reports at the end of the year for our clients to use in filing their taxes.
  • It would be nice to be able to understand the rejections on claims a bit better. It sometimes doesn't give us full sentences explaining the rejection.
We are a speech and occupational therapy practice and it is very well suited for us. I previously worked for a family practice and OBGYN practice and I see where the coding part of the software would be highly useful in that type of practice. Kareo keeps track of your most used diagnosis codes.
Michelle Underhill, MA, CCC-SLP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer service
  • Follow-up calls and emails to assess for satisfaction
  • Excellent onboarding
  • The process of gaining ERA status with insurance companies has become a little more tedious since I started 3 years ago.
Well-suited to independent private practices.
Return to navigation