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Kareo Medical Billing

Kareo Medical Billing

Overview

What is Kareo Medical Billing?

Kareo Medical Billing provides billing solutions to medical offices. It includes: Billing Best Practices, Specialty Expertise and Ongoing Training & Support.

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Learn from top reviewers

DO NOT RECCOMEND.

Rating: 1 out of 10
March 30, 2023
Vetted ReviewVerified User
Small medical practice emr/billing platform
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Zeshan Khan
Administrator - Professional Services
Physician
DFW ANESTHESIA
Kareo Medical Billing3 years of experience

In my opinion, an Unethical business that supports lying to potential customers

Rating: 1 out of 10
November 18, 2022
Vetted ReviewVerified User
We do not use Kareo Medical Billing because, in my experience, despite Kareo sales reps claims, it did not provide the features we had been told it has. In my opinion, the sal...
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Verified user
Executive

Kareo is a solid billing system for medical practices!

Rating: 8 out of 10
February 14, 2018
IncentivizedVetted ReviewVerified User
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Heather Hackworth
Representative - Other
Patient Account Manager
Berryville Physical Therapy and Wellness
Kareo Medical Billing8 years of experience

Kareo Practice Management

Rating: 10 out of 10
February 13, 2018
Vetted ReviewVerified User
Continue reading
Dana Holguin
Manager - Other
Billing Manager
Kareo Medical Billing5 years of experience

Kareo billing will make you a billion!....well not quite

Rating: 10 out of 10
February 5, 2018
IncentivizedVetted ReviewVerified User
Continue reading
Susan Lee
Manager - Other
Billing Manager
TSE
Kareo Medical Billing5 years of experience
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Pricing

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Kareo Medical Billing

Kareo Medical Billing

N/A
Unavailable

What is Kareo Medical Billing?

Kareo Medical Billing provides billing solutions to medical offices. It includes: Billing Best Practices, Specialty Expertise and Ongoing Training & Support.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Kareo Medical Billing?

Kareo Medical Billing provides billing solutions to medical offices. It includes: Billing Best Practices, Specialty Expertise and Ongoing Training & Support.

Kareo Medical Billing Integrations

Kareo Medical Billing Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 8)

DO NOT RECCOMEND.

Rating: 1 out of 10
March 30, 2023
ZK
Zeshan Khan
Physician
DFW ANESTHESIA (Medical Practice, 1-10 employees)
Vetted Review
Verified User
Kareo Medical Billing
3 years of experience
View profile
Use Cases and Deployment Scope
Small medical practice emr/billing platform
Pros
  • reasonable pricing for small practice
Cons
  • In my experience, customer service is outsourced overseas with LONG hold times for everything other than Sales.
  • In my opinion, unethical business practices. For example, they will FORCE you to pay fees they "accidentally" add to your bill from time to time and advise they are issuing you a credit which will be reflected on next months bill. Hoping you will forget to contact them when they accidentally fail to credit your bill for last months accidental fees. Immediately issuing a refund for the fees they agree were incorrectly charged is never an option.
  • In my experience, routinely inflate their bills relying on the fact that most physician owned small practices do not have the time to go through their bills each month with a magnifying glass identifing bogus charges and fees.
  • No mac support despite their website stating it is
  • In my opinion, tech support is clueless, and will often say their escalating the issue and provide you a "ticket number" and promise a call back from their escalated tech dept
  • Kareo changed their merchant ID resulting in the autopay cc I had on file flagging their charge as fraudulent. Instead of contacting my practice to get it sorted out their software automatically logged out and would not allow any access until monthly invoice is paid. Classy move.
Likelihood to Recommend
In my experience, problems with them adding incorrect fees to pad their bills coupled with their unethical business practices such as locking you out from accessing your EMR at the drop of a hat prevent me from recommending Kareo to any practice. Reliability is paramount. Kareo's use of unethical business practices (locking you out from your EMR or disabling your EMR all together) can result in a physician being sanctioned by the medical board (inappropriate medical record keeping) or financially destroy a small practice leaving them with NO ACCESS to their ERAs/patient billing accounts etc leads me to NOT reccomend their products or doing business with them.

In my opinion, an Unethical business that supports lying to potential customers

Rating: 1 out of 10
November 18, 2022
Verified User
Executive in Other
Health, Wellness and Fitness Company, 1-10 employees
Vetted Review
Verified User
Use Cases and Deployment Scope
We do not use Kareo Medical Billing because, in my experience, despite Kareo sales reps claims, it did not provide the features we had been told it has. In my opinion, the sales rep blatantly lied to me about the Kareo Medical Billing features, and based on those lies; I signed a one-year agreement. And before signing the agreement, in my experience, the Kareo rep provided significant hurdles to properly testing the software. After signing the agreement and determining I had been lied to about the features, I canceled the agreement, yet in my experience, Kareo is billing me an "early cancellation fee" which is, in essence, the full one-year price. I will be seeking legal counsel to invalidate this agreement.
Pros
  • Nothing
Cons
  • In my opinion, hire honest sale staff
  • In my opinion, make it corporate policy not to lie to prospective customers
Likelihood to Recommend
See the above regarding, in my opinion, Kareo's unethical sales behavior.

Kareo Practice Management

Rating: 10 out of 10
February 13, 2018
DH
Dana Holguin
Billing Manager
Medical Practice, 1-10 employees
Vetted Review
Verified User
Kareo Medical Billing
5 years of experience
View profile
Pros
  • Kareo stays up to date on insurance changes which allow for smooth transitions.
  • Kareo asks for feedback and has a place to go and request changes or additions that would make our job easier.
  • I love that you can submit a help ticket or call, if you prefer, with any questions or problems that you may have. They are always very prompt with their follow up.
Cons
  • I do like that you can import reports to Excel, unfortunately when you do it reverts everything to text. You have to manually go in and change the format and redo all the formulas. I would like this be more user friendly.
  • I do like the custom report function, however I have never gotten it to work. You have to download an add-in program but it didn't work either.
  • Several patients ask for a summary of charges and amounts paid by them for the year so they can use for tax purposes. The closest report for this does not give a date range as a choice. It only does by case and most cases go through to the new year. I would like to see this as an option. The only report that does have this has way too much info and would be pages and pages long. I can import to Excel but then I have to reformat and update formulas. (See Above)
Likelihood to Recommend
As a physical therapy group, we are a little different than most doctor and hospital offices. We see patients 2 and 3 times a week for several weeks and then may never see the patient again. So I feel it is a great fit for our clinic.

Kareo is a solid billing system for medical practices!

Rating: 8 out of 10
Incentivized
February 14, 2018
HH
Heather Hackworth
Patient Account Manager
Berryville Physical Therapy and Wellness (Health, Wellness and Fitness, 11-50 employees)
Vetted Review
Verified User
Kareo Medical Billing
8 years of experience
View profile
Pros
  • The arrangements with clearinghouses make most electronic billing a breeze. Then it automatically drops all paper claims to a pile that makes us able to easier send paper claims.
  • The reports I can run make it easy to zone in on claims that need special attention.
  • I like how I can easily see the open balance on an account when applying a payment so I know if it is good to settle or needs more attention.
Cons
  • Kareo support is not the most timely. I have to wait far longer too many days than I should when the occasional problem arises.
  • Kareo does not have a connection with one certain clearing house (Jopari )that would make me able to submit some additional claims electronically.
  • Kareo used to have the ability to have an expected amount for each insurance in a table that let me know instantly if one particular payment paid less than expected. They took away that tool.
Likelihood to Recommend
If you want to handle claims in the office, Kareo equips you with a lot of tools to manage it well. We run 200 appts a week or less; if we had a bigger clinic I am not sure how it would work. It would probably still be good, we would just need more people to process things.

Kareo billing will make you a billion!....well not quite

Rating: 10 out of 10
Incentivized
February 05, 2018
SL
Susan Lee
Billing Manager
TSE (Medical Practice, 11-50 employees)
Vetted Review
Verified User
Kareo Medical Billing
5 years of experience
View profile
Pros
  • As I stated before, Kareo will alert you if you have input something in incorrectly. This saves valuable time in not having claims denied and then having to fix the problem and rebill.
  • Kareo makes it easy to print reports at the end of the year for our clients to use in filing their taxes.
Cons
  • It would be nice to be able to understand the rejections on claims a bit better. It sometimes doesn't give us full sentences explaining the rejection.
Likelihood to Recommend
We are a speech and occupational therapy practice and it is very well suited for us. I previously worked for a family practice and OBGYN practice and I see where the coding part of the software would be highly useful in that type of practice. Kareo keeps track of your most used diagnosis codes.
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