ZERO SECURITY. Use at your own RISK
September 03, 2021

ZERO SECURITY. Use at your own RISK

Rajesh Kamath | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Thinkific

I evaluated Thinkific as an online course platform for one of my clients to host their meditations and healing courses.
  • The software is relatively easy to use.
  • It is fairly restricted when it comes to site development but that is no different from similar competitive offerings.
  • More pricing options are provided vis-a-vis competing offerings but only available with higher (and more expensive) plans.
  • Most options are available with higher priced plans.
  • The biggest negative with the platform is that [in my experience] it offers ZERO SECURITY. A paid subscriber can access the content URL using a simple "View HTML" that can then be shared with anyone. Absolutely anyone.
  • [In my experience] with no security, the platform is a NO GO for all except those who are fine with their content being pirated.
  • Unfortunately discovered the security issue after four months of site development.
  • Probably would be wise to check if this is an issue with other competing online course platforms as well.

Do you think Thinkific delivers good value for the price?

No

Are you happy with Thinkific's feature set?

No

Did Thinkific live up to sales and marketing promises?

No

Did implementation of Thinkific go as expected?

No

Would you buy Thinkific again?

No

[In my experience] with no security, the platform is a NO GO for all except those who are fine with their content being pirated.

[I feel] discussions with support were more worrying. Instead of suggesting a way to fix through product development, the suggestions ranged from "most of our subscribers do not have a piracy mindset", "use script to disable right-click" (which isn't a solution since the user can easily view the page source), and such useless options. They admitted that this was an issue but neither had a timeframe to resolve nor a direction/commitment to sort this immediately.

Despite notifying the company that their documentation states the exact opposite and is intended to mislead customers, the support team agreed but the documentation (https://support.thinkific.com/hc/en-us/articles/360030721673) still remains unchanged as of date.