Item: Thomson Reuters CS Professional Suite
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

At the time, we started by implementing a project-based time billing system and hourly charges. Where employees could record their times on a stable platform and anywhere.

The implementation was at that time for the entire organization, which were three offices in the country and with about 150 constant users.

Additionally, records of expenses on account of the client such as courier and others were included.

Pros and Cons

A reasonable price.
Relatively easy climbing possibilities.
Brand reputation value of Thomson Reuters.

Customization of some timestamp functions for a country other than the United States is relatively limited.
As well as the Spanish language does not have support or usability on the platform, which although it is not a major inconvenience if it slows down the use for some of our collaborators.

Return on Investment

Even when its implementation was painful, we found an improvement of about 35% reduction in the time invested in recording billing times and expenses for our clients.
In our experience, the use of the CS suite will return the investment in less than a year of use.

Alternatives Considered

QuickBooks Online

The support for the implementation and the customization services in custom reports made us decide on CS Professional Suite.

Key Insights

Do you think Thomson Reuters CS Professional Suite delivers good value for the price?

Yes

Are you happy with Thomson Reuters CS Professional Suite's feature set?

Yes

Did Thomson Reuters CS Professional Suite live up to sales and marketing promises?

Yes

Did implementation of Thomson Reuters CS Professional Suite go as expected?

Would you buy Thomson Reuters CS Professional Suite again?

Yes

Other Software Used

Xero, QuickBooks Online, Wrike

Usability

The platform is stable even though a version for MacOS is also missed.

In general, the user management and administration process is intuitive and once the roles are defined it is simple and easy.

However, the user experience has become out of date in relation to other web-based platforms currently available on the market.

Support Rating

They are great, their support and knowledge in the implementation and after-sales service was really incredible.

Although the cost of its tailor-made reporting service is somewhat expensive and inflexible, once the survey was carried out and the plan was drawn up, it was fully fulfilled in a timely manner.

We miss a support in our native language, since we only find English as a means of contact with them.

Likelihood to Recommend

It is extremely suitable for the client since for us they are all US-based companies, even though the main headquarters of our business is in Mexico.

It is less appropriate in terms of usability than taxes, since it does not include adaptability to Mexican legislation, and its deployment through customizations and reports is extremely expensive.

An all-in-one solution for your business management needs.

Overall Satisfaction with Thomson Reuters CS Professional Suite