Appears to be a good product, but poor support, and not enough documentation, examples, and explanations
November 12, 2018

Appears to be a good product, but poor support, and not enough documentation, examples, and explanations

James Glisson II | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with TIBCO BusinessWorks

We are using it to send API data to the signs in our MARTA train stations. The data is being sent with the FTL application.

Pros

  • It does help eliminate the need for writing a lot code.
  • It makes it easier to connect to and use data from databases.

Cons

  • The support is terrible. It would be better if they had a book that describes how the pallets work with detailed examples. This would make the product easier to learn. The harder the product is, the less likely people will fight to learn it, especially for the price.
  • Online training
It was ok, but did not teach me things I really wanted to know.
  • That's a better question for management.
I haven't tried any other products like this.
I don't highly recommend it because it's difficult getting help or support. So they will be less likely to want to learn how to use the product.

Comments

  • Vineet Agarwal | TrustRadius Reviewer
    Hi James, Thanks for taking the time to submit this review. We appreciate your feedback regarding support and lack of documentation and examples. We have forwarded this concern to the respective teams to work on further improving the support process and add more detailed documentation. With respect to examples and samples for Palettes we are working to publish additional samples on our Github repository as well. Thanks again for your feedback. Best regards

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