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Great simple integration product for small businessesScribe Online is currently being used by one of our divisions for Salesforce replication. We used to use the Integration Services for integration of Salesforce with our Dynamics SL accounting system but we chose to go with other tools for this purpose. For the integration services, we were linking Account to Customers and Vendor data in SL. For replication, we are replicating a subset of our Salesforce objects to support reporting and ad-hoc analysis that involves more than just Salesforce data.,Scribe Online seems a great product for replication. It manages the metadata challenges. If you don't customize Salesforce this may not be that big a deal to you but if you customize Salesforce like we do then you will appreciate how replication can adapt to the changes. It checks for changes and will automatically update the underlying SQL or whatever provider you use to replicate. The documentation is pretty well laid out and the configuration is simple. We established new firewall rules for greater security so we needed to lock down our WAN connections as tight as possible. The documentation was quite thorough on this and we were able to make changes based on documentation alone. All other documentation on a given area seems to explain what is needed. The agents used on-premise that work with Scribe Online work well most of the time. The configuration is simple to setup and manage. The documentation as mentioned is clear so easy to quickly implement and get the process rolling.,We have had communication problems that lead to errors that are hard to troubleshoot. Sometimes the errors are not clear what caused them nor how to clear. The support team has struggled with some of the errors as well. Most of these difficult issues seem to be tied to WAN connectivity. The processes have improved and are more robust than they used to be. Some of the Salesforce errors we still do not have an answer for. I am not on Salesforce team and not an architect of that system but some of the errors seem related to metadata and object relations. I have mentioned the errors to Support and they seem to struggle with how to answer sometimes. I have learned to try things in the data to work around problems. But then I have worked with many tools and very comfortable doing this. Engineering needs to bulletproof replication and make it easier to clear up issues without hurting the replication process. Mind you one of the best things is this product manages all object changes in Salesforce keeps it in sync with your destination system. But in the past, we have had issues that break the process. Support has been unable to correct a couple times and we had to recreate replication in a new process. We have done massive customization to our Salesforce system so replication has been particularly challenged. If a company does not customize much with custom objects and classes then I would think replication would be very stable. We have not had any issues in over a year so the stability has definitely improved when it comes to this. Perhaps the current product has no issues and our previous problems were only with older versions.,7,On the positive side, it is relatively inexpensive. It allowed us to get started quickly as a smaller company and integrate systems that had few options. The replication has worked well. It has burned us with support issues in the past but overall is very cost effective and trusted now. The current product has proven very solid. On the negative side, support is lacking on tougher technical issues. Follow up is poor. Some earlier technical issues had no fixes or workarounds. Cloud service based endpoints for calling and receiving was non-existent but seems to be available now. Payload mapping from one source to another is limited.,Dell Boomi, Microsoft BizTalk Server, Microsoft SQL Server and Mule ESB,Microsoft SQL Server, Dell Boomi, Mule ESBScribe Online as ON24 connector.We use Scribe Online to connect our ON24 webcast data to our Dynamics CRM database. It's an important connector that enables us to capture data that would otherwise have to be manually input or imported. Event marketing is the core of our marketing engine, and our database has been the core of our company for decades, so enabling us to capture the user data provided by ON24 in the database itself has been a significant improvement.,Extremely flexible Quite reliable Notably powerful,It is extremely complex--we work with ON24 for all of our configuration It does not come--at least as we have been using it--with preset templates for logical use cases Does not proactively provide information about errors as would be more useful.,7,Scribe Online makes our investment in webcasts more valuable, with actionable data at the fingertips of sales & marketing It means that the data we collect is retained and can be referenced far into the future It is flexible enough to allow us to capture the specific data that we need and insert it into our heavily customized database without issue,ON24, Microsoft Dynamics CRM, ZoomInfoScribe OnlineWe used Scribe Online to integrate our ERP system with our CRM system. It solved getting information from our ERP system to the CRM system so we can more effectively manage our customers.,Cloud based system Ability to map fields Interface was able to talk to multiple systems.,Updates were slow to propagate. Mappings were expensive as it needed to be done by a consultant. Error handling wasn't very good.,6,We are able to action on customer orders more quickly. Turnaround time on customer service calls are faster as they are armed with more information.,
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TIBCO Cloud Integration (including Scribe)
8 Ratings
Score 6.9 out of 101
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TIBCO Cloud Integration (including Scribe) Reviews

TIBCO Cloud Integration (including Scribe)
8 Ratings
Score 6.9 out of 101
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June 07, 2018

TIBCO Cloud Integration (including Scribe) Review: "Great simple integration product for small businesses"

Score 7 out of 10
Vetted Review
Verified User
Review Source
Scribe Online is currently being used by one of our divisions for Salesforce replication. We used to use the Integration Services for integration of Salesforce with our Dynamics SL accounting system but we chose to go with other tools for this purpose. For the integration services, we were linking Account to Customers and Vendor data in SL. For replication, we are replicating a subset of our Salesforce objects to support reporting and ad-hoc analysis that involves more than just Salesforce data.
  • Scribe Online seems a great product for replication. It manages the metadata challenges. If you don't customize Salesforce this may not be that big a deal to you but if you customize Salesforce like we do then you will appreciate how replication can adapt to the changes. It checks for changes and will automatically update the underlying SQL or whatever provider you use to replicate.
  • The documentation is pretty well laid out and the configuration is simple. We established new firewall rules for greater security so we needed to lock down our WAN connections as tight as possible. The documentation was quite thorough on this and we were able to make changes based on documentation alone. All other documentation on a given area seems to explain what is needed.
  • The agents used on-premise that work with Scribe Online work well most of the time. The configuration is simple to setup and manage. The documentation as mentioned is clear so easy to quickly implement and get the process rolling.
  • We have had communication problems that lead to errors that are hard to troubleshoot. Sometimes the errors are not clear what caused them nor how to clear. The support team has struggled with some of the errors as well. Most of these difficult issues seem to be tied to WAN connectivity. The processes have improved and are more robust than they used to be.
  • Some of the Salesforce errors we still do not have an answer for. I am not on Salesforce team and not an architect of that system but some of the errors seem related to metadata and object relations. I have mentioned the errors to Support and they seem to struggle with how to answer sometimes. I have learned to try things in the data to work around problems. But then I have worked with many tools and very comfortable doing this.
  • Engineering needs to bulletproof replication and make it easier to clear up issues without hurting the replication process. Mind you one of the best things is this product manages all object changes in Salesforce keeps it in sync with your destination system. But in the past, we have had issues that break the process. Support has been unable to correct a couple times and we had to recreate replication in a new process. We have done massive customization to our Salesforce system so replication has been particularly challenged. If a company does not customize much with custom objects and classes then I would think replication would be very stable. We have not had any issues in over a year so the stability has definitely improved when it comes to this. Perhaps the current product has no issues and our previous problems were only with older versions.
Integration Services works well for simple point to point interfaces. It is cloud based with small on-premise agents so requirements are minimal. It is simple to pick up and learn.
If your interfaces only need to talk at polling intervals between Salesforce and on-premise SQL then this is a good choice.
Replication Services work well period. I have yet to see anything else work as well for Salesforce. So I would this is a good choice for this period.
I think the learning curve is low to allow quick startup. The cost is relatively low so easy for smaller companies to justify.
A larger company with more complicated cloud integrations with multiple touchpoints and branched paths will likely find other platforms like Boomi and Mulesoft more suited.
Read William Beasley's full review
January 08, 2018

TIBCO Cloud Integration (including Scribe) Review: "Scribe Online as ON24 connector."

Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Scribe Online to connect our ON24 webcast data to our Dynamics CRM database. It's an important connector that enables us to capture data that would otherwise have to be manually input or imported. Event marketing is the core of our marketing engine, and our database has been the core of our company for decades, so enabling us to capture the user data provided by ON24 in the database itself has been a significant improvement.
  • Extremely flexible
  • Quite reliable
  • Notably powerful
  • It is extremely complex--we work with ON24 for all of our configuration
  • It does not come--at least as we have been using it--with preset templates for logical use cases
  • Does not proactively provide information about errors as would be more useful.
When using it to connect Dynamics--which famously does not get a lot of native connectors like some other CRMs I could name--to important third-party systems, it's great. However, the way we are using it--having it managed by said third-party provider--is important, because it is a pretty technical system. No one on my team here has the time to get deep into the technical weeds for perfect setup and configuration, so that kind of support has been vital.
Read Timothy Goddard's full review
January 12, 2018

TIBCO Cloud Integration (including Scribe) Review: "Scribe Online"

Score 6 out of 10
Vetted Review
Verified User
Review Source
We used Scribe Online to integrate our ERP system with our CRM system. It solved getting information from our ERP system to the CRM system so we can more effectively manage our customers.
  • Cloud based system
  • Ability to map fields
  • Interface was able to talk to multiple systems.
  • Updates were slow to propagate.
  • Mappings were expensive as it needed to be done by a consultant.
  • Error handling wasn't very good.
It works well in situations where you don't need instant updates to databases. It works with many different systems.
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TIBCO Cloud Integration (including Scribe) Scorecard Summary

Feature Scorecard Summary

Pre-built connectors (2)
7.0
Connector modification (2)
6.0
Support for real-time and batch integration (3)
6.3
Data quality services (1)
6
Data security features (1)
6
Monitoring console (2)
5.6

About TIBCO Cloud Integration (including Scribe)

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