Good features for the price - it does the job
June 10, 2019

Good features for the price - it does the job

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TIBCO Cloud Integration (including BusinessWorks and Scribe)

We're currently using Scribe Online to integrate our CRM and ERP systems. We use Scribe to sync master data from our ERP to our CRM so that our business teams have access to the account data they need. Scribe is only being used by our IT CRM Support team at this point.
  • Setting up connections to multiple environments on both sides of our integration has been relatively easy
  • Step by step debug mode has been helpful during testing
  • Drag and drop user interface is quick to learn
  • Sync speed has been slower than we were expecting, especially for the initial sync
  • Switching an existing job to a different endpoint was confusing and required more steps than anticipated
  • User interface is slow to load and sometimes buggy
  • Enabled my team to focus their efforts on the things that really mattered, rather than spending countless hours tweaking this integration
  • Introduced us to a much better middleware experience, compared to what we had been using
  • Helped simplify our integration between key systems, giving us fewer points of failure
We looked at several other solutions before settling on Scribe Online, including Mulesoft Salesforce Integration and Jitterbit. Scribe had the best features for the price, and appeared to be easier to configure. Our previous solution was not very sophisticated and we had many issues that their support team always struggled to resolve. Scribe offered more documentation and support and that influenced our decision as well.
  • Self-taught
My team taught ourselves (and each other) how to use Scribe Online. We used the Scribe documentation sites, as well as the resources on the Tibco/Scribe online communities. We have also contacted Scribe support to resolve an issue, and they showed us some tips and tricks that helped improve our overall experience with Scribe. Taking online or in-person training would probably benefit beginner users.
In my experience Scribe Online is a good solution for connecting ERP and CRM systems in a one way sync, provided you don't have complicated business logic and/or require extensive transformation between systems. It definitely works well for relatively simple jobs but the more complex yours is, the harder it is to troubleshoot.

TIBCO Integration (including BusinessWorks and Flogo) Feature Ratings

Pre-built connectors
9
Support for real-time and batch integration
9
Monitoring console
8