Scribe writes off the other integration systems
June 10, 2019
Scribe writes off the other integration systems
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TIBCO Cloud Integration (including BusinessWorks and Scribe)
We utilize Scribe to download necessary information from one system and populate that information in the format needed into another system to help cut down work time entering data into the one system. This method allows our department to spend time on more prevalent duties such as servicing our clients and reviewing cases.
- Scribe makes the transfer of information between systems easy and makes it so there are much less headaches in the area of data entry.
- The interface is extremely user-friendly. Even our most computer unfriendly employees are able to utilize it in an effective, stress-free manner.
- When there are errors, the messages are easy to read and follow to understand potentially why some information is not being transferred. This allows us to go back and fix what information may be causing the error with very little digging.
- I would like to be able to edit my information as an admin while logged in. I am sure it is a security issue, but I do have to reach out to other Admins in order to complete this task.
- I'd like to be able to sort the existing solutions into groups in order to better show when certain Solutions should be used and when others are to avoid confusion by employees.
- I would like as an admin to be able to go into User Management and be able to disable unnecessary notifications going out to specific users. As of right now it seems that they have to log in and I instruct them on how to change that setting.
- It has decreased data entry times, leading to much more positive output by employess who can spend their time on more detailed areas.
- Allows more face to face time with clients instead of spending more time entering data from one site to the next.
- Decreases the wait time for clients as they are not waiting for us to get their information in. Once downloaded, it is there and we are able to get the client that much faster.
- Online training
The impact of this training was extremely helpful. It was in-depth in the necessary places and made me feel like a professional at the system within a few days. As an Admin this training was essential as I have the duty of showing our new employees how to navigate this system as it is used in everyday tasks.