Great system. Many possibilities with still keeping a good overview
May 06, 2016

Great system. Many possibilities with still keeping a good overview

Bart van Oirschot | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We are a small local car, van and trailer rental company (Wageningen, the Netherlands).
We use TopDesk for:

- Planning
- Customer information & registration
- Maintenance & vehicle history & calculation
  • Planning overview for vehicles works really well for us.
  • You can put loads of information in the system without losing the overview.
  • Automatic booking confirmations works really well for us.
  • Vehicle planning which is suitable or at least visible on a smartphone.
  • Smaller package for smaller companies maybe. We are not using all the available options.
  • Invoicing option would be great. We are now using another program for the invoices we send to our customers.
  • Really effective vehicle planning.
  • Communication with our customers.
  • The revenue is getting better & better.
Even for a small company TopDesk works fine! The system has not been developed specifically for the kind of company we run, but it works out really well!

TOPdesk Feature Ratings

Organize and prioritize service tickets
Expert directory
Service restoration
Self-service tools
Subscription-based notifications
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
Configuration mangement
Asset management dashboard
Policy and contract enforcement
Not Rated
Change requests repository
Not Rated
Change calendar
Service-level management