Great system. Many possibilities with still keeping a good overview
May 06, 2016

Great system. Many possibilities with still keeping a good overview

Bart van Oirschot | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We are a small local car, van and trailer rental company (Wageningen, the Netherlands).
We use TopDesk for:

- Planning
- Customer information & registration
- Maintenance & vehicle history & calculation

Pros

  • Planning overview for vehicles works really well for us.
  • You can put loads of information in the system without losing the overview.
  • Automatic booking confirmations works really well for us.

Cons

  • Vehicle planning which is suitable or at least visible on a smartphone.
  • Smaller package for smaller companies maybe. We are not using all the available options.
  • Invoicing option would be great. We are now using another program for the invoices we send to our customers.
  • Really effective vehicle planning.
  • Communication with our customers.
  • The revenue is getting better & better.
Even for a small company TopDesk works fine! The system has not been developed specifically for the kind of company we run, but it works out really well!

TOPdesk Feature Ratings

Incident and problem management
8.0
Organize and prioritize service tickets
7
Expert directory
8
Service restoration
8
Self-service tools
9
Subscription-based notifications
8
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
ITSM asset management
8.5
Configuration mangement
8
Asset management dashboard
9
Policy and contract enforcement
Not Rated
Change management
9.0
Change requests repository
Not Rated
Change calendar
9
Service-level management
9

Comments

  • Victor van der Vring | TrustRadius Reviewer
    Victor van der Vring
    (Vendor Representative) commented 3 years ago
    Hi Bart. Thank you for your review. We really appreciate this.

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