March 12, 2020
Top Shelf Product With A Great Support Team
Return on Investment
- We switched from a similar product and have found TopDesk to be quite superior.
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Showing 114 of 236 TOPdesk ratings and reviews.
Reviews (1-25 of 114)
Return on Investment
- We have a quick insight into what incidents are sent to the service desk, we always have been able to reduce the amount of incidents by > 50% for all our customers to date.
- For our larger than 25 users organizations we introduced the self-service portal; our IT contacts are able to create incidents quickly without interference from our service desk.
- Our IT contacts receive an overview of handled incidents from the previous month, in this way they are able to see the impact of IT on their organization.
Return on Investment
- More self-service
- Increased confidence
- Increased efficiency of support dispatching
March 02, 2020
TOPdesk Review -- 10 years of TOPdesk
Return on Investment
- Increased efficiency.
- Enables proactive customer issue management. Fewer action plans and reparation work.
February 04, 2020
TOPdesk: Best in its class
Return on Investment
- Too soon to tell--we are only in the beginning of our launch.
January 29, 2020
TOPdesk is the only way to go!
Return on Investment
- The increased efficiency has freed up our helpdesk to do other projects and training.
- The reporting is used to address the root cause for issues.
January 28, 2020
TOPdesk provides top shelf functionality and value
Return on Investment
- More effective management of incidents, leading to less business interruptions
- More effective management of change requests, leading to greater ROI on IT effort
Return on Investment
- The service level to the users is raised, so there is more customer satisfaction.
- Keeping track of incidents helps to prevent further issues or even outages and escalation of incidents to managers.
- The hardware database helps to plan our hardware renewals to prevent the consequences of failing dated hardware.
Return on Investment
- It has increased efficient on how staff communicate issue to operators.
- It has helped operators create a filtered for staff to communicate through, this helps them manage their time and priorities.
- The self-service forms help guide staff to better understand their issues and terminology surrounding their issues.
January 10, 2020
TOPdesk is just the way to go in the current IT Environment!
Return on Investment
- It takes some time to get used to the management environment but once you get the hang of it it's very straight to the point
- The users are getting used to the TOPdesk environment pretty quickly!
Return on Investment
- The impact for our IT department has been positive. The ROI has been great. We have been able to eliminate our previous ticketing system which was less intuitive and more costly.
Return on Investment
- It has done an excellent job of interfacing human resources and information technologies for hiring procedures
- We still have many engineers that feel it is much more complicated than how they used to do things on the whiteboard
January 07, 2020
TOPdesk is the first thing I open in the morning...so it's on the top of my list on my desktop.
Return on Investment
- Since this the first service desk I've used and it's the company's first ticketing system I can't tell if there is a positive or negative impact on ROI.
- TOPdesk is used daily, so it's definitely being used.
- We are slowing expanding its use. We started using the change management part of the system.
January 14, 2020
TOPdesk: a movement of service.
Return on Investment
- Reduced escalation by new employees.
- More detailed information about customers installations.
January 11, 2020
Museum multi-department TOPdesk review
Return on Investment
- Cost was higher as the opensource predecessor we used
- Way more open/flexible as the opensource predecessor
January 10, 2020
Already for 10 years a happy topdesker
Return on Investment
- Since TOPdesk we and our customers have a good impression of our incidents.
January 31, 2020
Easy to implement and a great product!
Return on Investment
- More self-service with their knowledge base
- Increased usage by users to submit tickets
January 31, 2020
TOPdesk is a good product, especially when starting out.
Return on Investment
- We chose TOPdesk as a way to help our organization, Shift-Left. This has helped us keep our support staffing low, due to employees being able to help themselves.
- Using the API, we've built many tools working with the TOPdesk platform to speed up business processes.
January 08, 2020
TOPDesk - The right tool to get the job done
Return on Investment
- TOPdesk did bring us great traceability of issues. Instead of trying to find all emails related to an issue, read them in the correct order and sharing them with other colleagues it is now easy to see all info about an issue with a single click.
- Users can use the self-service modules to report issues, track the status of issues and close the issues once they're satisfied with the answer. This leaves us more time spending on actually solving issues instead of constantly answering to emails, phone calls etc.
January 08, 2020
TOPdesk as single tool to service the organization!
Return on Investment
- The single source of data is a time saver which makes the whole department more proficient.
- Quick tickes saves the servicedesk a lot of time, which make them more efficient.
January 07, 2020
Introducing TOPdesk in a sales environment
Return on Investment
- TOPdesk gives us the opportunity to meet quality criteria in public tenders (increased our win chance)
- Improved customer satisfaction because we have better control on our RMA requests. This reduces the number of telephone calls with our customer services.
- Online customer insight in the SLA performance (previously we had to figure out data from Excel and Outlook on demand)
- Support online tracking of delivery services for our customers. This reduces the number telephone calls with our customer services.
- Integrated accessibility to CMDB information and service partner information increased the efficiency of processing customer RMA requests
Return on Investment
- With TOPdesk we have been able to take a turn in the self-service portal in the past year. The forms that you can link to this makes for an improved experience for our customers
Return on Investment
- Implementing the self-service offering allowed us to both lessen the work needed to be done by the helpdesk and also to uniform the requests.
- Implementing the Single Sign-On should be mandatory for all applications, but for a heavily used program like TOPdesk, it is very recommended.
January 07, 2020
TopDesk! Can't imagine my work space without it!
Return on Investment
- I can't give any specific answer on this question im afraid.
September 28, 2019
Great features and usability
Return on Investment
- Shift left is an ongoing process, but TOPdesk helps us with this.
- Using one application across the entire organization makes working fast and reliable.
- Better insights in incidents, and escalations in problems.
TOPdesk Scorecard Summary
Feature Scorecard Summary
About TOPdesk
Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
Categories: Facility Management, IT Service Management (ITSM)
TOPdesk Video
The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk. For more information: page.topdesk.com/tei
TOPdesk Integrations
BeyondTrust Remote Support (formerly Bomgar), Snow License Manager, QlikView, Qlik Sense, Lansweeper, Nagios Core, Okta Workforce Identity, Microsoft Azure, Microsoft BI, Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), OneLogin, Microsoft System Center, Microsoft System Center Configuration Manager (SCCM), Skype for Business (formerly Lync), Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite), Ivanti Endpoint Manager (formerly LANDESK Management Suite), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), RES Service Automation, Microsoft Active Directory, UMRA Access & Identity Management, Mavim Rules, ISM
TOPdesk Competitors
Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.
TOPdesk Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 5% | |
| Mid-Size Companies (51-500 employees) | 55% | |
| Enterprises (> 500 employees) | 40% |
TOPdesk Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Forum/Community | ||
| FAQ/Knowledgebase |
TOPdesk Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux |
| Mobile Application: | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries: | Global |
| Supported Languages: | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |