1. Home
  2. Restaurant POS Software
  3. TouchBistro Reviews
  4. User Review of TouchBistro
TouchBistro - In my Opinion, Not a Good Choice
February 28, 2022

TouchBistro - In my Opinion, Not a Good Choice

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with TouchBistro

TouchBistro is our POS system and it promised to integrate with third-party software and promises additional programs to help streamline processes. However, in my experience, when these streamlined programs do not work, their support team will not help you regain functionality, even at the cost of your customers not gaining access to gift cards. In my experience, you will be ghosted by the escalation team and I believe support will continually pass you to another team that will also not know how to help. In my opinion, this was the worst client/vendor relationship I have had in my 25 plus years in retail.
  • In my opinion, there is not much that they do well.
  • I believe the support needs to be improved.
  • I believe customer service needs to be improved.
  • I feel like their software integration could be better.
  • POS
  • Loyalty
  • In my experience, we had a loss in revenue.
  • In my experience, we had a loss in customer loyalty.

Do you think TouchBistro delivers good value for the price?

No

Are you happy with TouchBistro's feature set?

No

Did TouchBistro live up to sales and marketing promises?

No

Did implementation of TouchBistro go as expected?

No

Would you buy TouchBistro again?

No

In my opinion, support and customer service lack the knowledge and procedures to help clients. I feel like they lack professionalism and feel that their lack of concern for their clients is quite disheartening. I feel that even at a corporate level, they hide behind words and refuse to escalate towards any resolution. In my experience, customers were not able to access their gift cards and I believe the response I was given was, 'there is nothing we can do'.