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Trend Micro, an effective and lightweight AV agent, just beware of the Host Based implementation
January 22, 2020

Trend Micro, an effective and lightweight AV agent, just beware of the Host Based implementation

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Trend Micro ServerProtect

We currently use Trend Micro ServerProtect to provide AV/Malware Protection for our virtualized servers running on ESXi. These servers are utilized for all our applications and databases. Our clients use built in Microsoft Defender but we wanted something more robust for our servers. It addresses the varied protection needs based on the type of server it is protecting.
  • It has been very effective at protection. Nothing has gotten by it in three years.
  • It's pretty easy to install in agent based mode.
  • We originally bought this to run at the hypervisor level. It did not work well.
  • I had constant issues with the VMs required to run at hypervisor level.
  • Great protection. Has done a great job of reducing costs in time of dealing with outbreaks.
  • Management time is now very low.
I feel that Trend Micro's product has a much smaller foot print, especially compared to Symantec, and it has a more robust software protection than Microsoft. It seems to have more features and is well maintained as far as frequency of updates. Trend Micro ServerProtect gives me more flexibility in protection settings.
My experience with support has not been great. They really had lots of prerequisite work and information gathering requirements before really getting involved. I have no problem doing needed work but I just felt a support person could do things more quickly and spare me so much challenge that was unnecessary. The website has good access to updates and knowledge base information but it was a bit limited in scope.

Do you think Trend Micro ServerProtect delivers good value for the price?

Yes

Are you happy with Trend Micro ServerProtect's feature set?

Yes

Did Trend Micro ServerProtect live up to sales and marketing promises?

No

Did implementation of Trend Micro ServerProtect go as expected?

No

Would you buy Trend Micro ServerProtect again?

Yes

I have found that most AV/Malware protection servers have quite a bit in common. I bought this specifically to reduce issues that can happen with agent based AV on virtual servers. The host based setup was very difficult and even once implemented it was difficult to keep it running well. Support was not great. They really expected a high level of competency in the advanced features. In the end, using it as a standard agent based install was much easier to install and manage. It's very effective and the performance hit from running all the agents and during the updates is really minimal.