Amazing flight search experience; agents super helpful resolving issues during travel
February 27, 2019
Amazing flight search experience; agents super helpful resolving issues during travel
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TripActions
Most of our company with its distributed team travels at least 5 times a year for work to get together. I love how seamless [it is] and how few steps booking travel takes every time.
Pros
- TripActions has a great interface for filtering flights and finding the best one, including take-off / landing times. It’s comparable to Google Flights but includes priced search results for Southwest, which Google lacks.
- My co-workers have praised the TripActions support agents for how speedily they are able to resolve flight issues (e.g. missed flight, layover issues, last minute flight changes). One friend missed a layover but got a new flight using TripActions while still standing in line at the airport [while talking] to an agent there.
- TripActions gives me the option of billing to the company card or billing to my own card and automatically expensing it with Expensify.
- I also love the Amazon gift card rewards for finding inexpensive flights and saving the company money.
Cons
- On the web interface, I would love to be able to specify departure flight arrival time range and return flight take-off time range like I can on mobile and on the flight results page on web.
- When we book flights, we get Amazon gift cards through TripActions depending on how far below average the flight cost is. There's a modest booking fee the company pays with each flight, but overall the gift card incentive helps the company save money.
- Booking flights takes less time, which gives me more time to do my real job.
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