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Truework is saving time and sanity!
October 12, 2021

Truework is saving time and sanity!

Erin Lower | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Truework

We partnered with Truework to handle our internal employment verifications. Our internal HR department was handling a large number of these manually and spending a lot of time doing so. These could be past employment verifications, mortgage/loan income breakdowns, current employment verifications, etc. Truework has allowed our team to save approximately 8-10 hours a week we would have spent manually completing verifications and use that time for process improvements, better/faster service to our associates through the People Operations inbox, etc. Our associates are also having a better experience with much faster turnaround times, and the ability to self-generate verification letters, as well as the built in authorization step that gives our associates the autonomy to deny Truework giving out their information if they don't recognize the requestor.
  • Turnaround time
  • The extra associate authorization step
  • The ability to edit and create new letter templates specific to our business needs
  • Our reps can be hard to contact. The general support email is great, but we have had a hard time contacting specific people when it's not a Support related matter.
  • The look of the self-generated letters could be better - we'd love the ability to upload our Company letterhead and have that be used for consistency and branding.
  • turnaround time
  • accuracy
  • time saved on our end
  • We are saving approx. 8-10 hours a week that we can focus on other business needs and priorities.
  • In the approx. 21 months we've been using Truework our associates have self-generated almost 500 letters.
  • In the same amount of time, Truework has completed almost 1,700 verifications saving us approx. 732 hours.

Do you think Truework delivers good value for the price?

Yes

Are you happy with Truework's feature set?

Yes

Did Truework live up to sales and marketing promises?

Yes

Did implementation of Truework go as expected?

Yes

Would you buy Truework again?

Yes

Truework may not be ideal for companies with a large quantity of complex earning codes, as the code mapping can get messy. We've found some difficulty with finding a solution for international companies we have acquired. Otherwise, Truework has suited us very well, and sends us emails to complete verifications for someone they can't find in the records we've sent over. We utilize a good number of contractors and we've decided not to send that information to Truework, so we always need to do those manually when Truework lets us know the associate in question can't be found.