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Truework Saves Time and Money
November 27, 2019

Truework Saves Time and Money

Shreshthi Mehta, PMP®, PHR® | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Truework

Truework services will be used by our entire organization. We had a dedicated resource to manage the employment verification process. By outsourcing the verification process, we would be using our resources more strategically. It is a fairly simple process where employees complete a request via the Truework website and they receive the letter within two business days.
  • The staff is very knowledgeable and competent. We shared our data and they were able to convert the information as per they requirements.
  • We spent very little time in integrating with them.
  • We were able to integrate using the available resources and did not need to create complex reports.
  • Truework was not able to set up a file feed with our HRIS system. The project was very expensive when we worked with our system vendor.
  • We are sharing files via SFTP but, all files are not view able after uploading.
  • We have outsourced our administrative work but the system is not fully automated. We do need to transfer files via SFTP a couple of times every week.
  • There are huge savings in terms of cost by outsourcing the verification process.
  • There is also saving in terms of time and allocating resources for strategic projects.
  • The employees are happy as there is a customized channel to request for verification. Earlier this process was being managed via emails.
We worked with only a few vendors. Truework gave a pretty good deal and we were happy with their sales representative, so it was a clear choice. Some of the things we liked about Truework was that some of its clients had the same HRIS system as ours. The data that they requested in the format was easily admissible. The main factor by far was the price and cost savings.
Truework has been recognized by Forbes as a fastest growing company. They are willing to expand their business and build new relationships. During negotiation they gave us a good deal, which shows that they are willing to let the customer evaluate their services over time. The team is also very prompt in responding to questions and proactive in initiating questions for clarification.

Do you think Truework delivers good value for the price?

Yes

Are you happy with Truework's feature set?

Yes

Did Truework live up to sales and marketing promises?

Yes

Did implementation of Truework go as expected?

Yes

Would you buy Truework again?

Yes

Truework is well suited for large companies with many employees and a small sized HR department. With 2000 employees our team was constantly responding to 30 requests every day as many are urgent in nature.

We are happy with their services. But, it would be nice to automate the file transfer process with Truework. There are limited employees in HR with unlimited access. We have set up internal reminders and are working as a tag team to share files with Truework.